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Reservation Supervisor
1 week ago
- Knows the type of rooms available as well as their location and layout.
- Knows the Hotel position, Category wise availability and the BAR (Best Available Rate).
- Knows the credit policy of the hotel and how to code each reservation.
- Should be familiar with all Market Segments and Business sources in order to tag appropriately to all individual reservations.
- Communicates reservation and group information to the front desk and other departments.
- Develop good open communication and rapport with all guests, Travel Agents, Sales, RSOs and RMOs.
- Ensure all guest account details are correct and accurate.
- Responds to customer inquiries for information.
- Arranges for services requested by the guest by working with other departments as appropriate. (Airport Transfers, Flower Decorations, Special Arrangements).
- Stays current with developments in the hotel by reviewing and updating the communication log.
- Offers guests updates to rooms and promotes hotel amenities, food and beverage outlets and services.
- Makes reservations in accordance with hotel's yield management practices.
- Processes customer credit at checkin in accordance with hotel policy.
- Identifies and records special billing instruction and notifies Accounting.
- Follows hotel policy on cash banks at all times adheres to credit limits and procedures as set down by the Financial Controller.
- Obtains appropriate approvals and signatures.
Other responsibilities include:
- Liaising with housekeeping to ensure information is passed on for room requests and special requests.
- Accepts responsibility for accurately maintaining guest data.
- Use the Brand technique for answering the telephone.
- Ensure work area is keep neat and tidy.
- Keeps abreast with the hotel's daily banquets, functions and activities.
- Attends Front Office communication meetings to maintain solid teamwork and a sharing of goals.
- Maintains policies and procedures to ensure the lowest level of loss is maintained.
- Adheres to rate restriction periods.
- Attends any training programs as directed or requested.
- Accurately processes maintenance requests.
- Keeps Executive Assistant Manager informed of all problems or unusual matters of significance.
INDHOTEL
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