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English Speaking Microsoft 365 Teams
2 weeks ago
Upwork is the world's largest marketplace and we support businesses connecting them with Independent talent from all across the globe.
One of our clients; an American multinational technology company, is in search of a English speaking M365 Technical Advisor - Teams SME.
About the Role:
As a freelancer technical support for Microsoft Teams Devices, you will provide remote assistance to customers who are using various types of devices that are certified for Microsoft Teams.
- Teams Rooms
- Phones, Panels,
- Displays,
- Teams Admin Center
Responsibilities
- Provide technical support for Microsoft Teams Devices via phone, email, chat, or web portal.
- Diagnose and resolve issues related to device configuration, connectivity, functionality, performance, and compatibility.
- Use various tools and resources to troubleshoot and provide solutions to customers.
- Document and update case details and customer feedback in the CRM system.
- Escalate complex or unresolved cases to the appropriate teams and follow up until resolution.
- Keep up to date with the latest product updates, features, and best practices.
- Provide feedback and suggestions to improve product quality and customer satisfaction.
Qualifications
- At least 2 years of experience in technical support or customer service role.
- Strong knowledge and skills in Microsoft Teams and Teams Devices, including Teams Rooms, Phones, Panels, Displays, Teams Admin Center, and Pro Management.
- Familiarity with the certified Microsoft Teams Devices and peripherals
- Excellent communication and interpersonal skills, with the ability to explain technical concepts in a clear and concise manner.
- Ability to work independently and as part of a team, with a customer-oriented mindset and a problem-solving attitude.
- Flexible and adaptable to changing work schedules and environments.
- Fluent in English and at least one other language.
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