Specialist - Cloud Operations, FinTech

1 week ago

Mumbai, Maharashtra, India Nasdaq Full time

Why NasdaqWhen you work at Nasdaq, you're working for more open and transparent markets so that more people can access opportunities.

Connections can be made, jobs can be created, and communities can thrive. We want all our employees to have access to opportunity, too.

That means planning for career growth, ensuring you have the tools you need, and promoting an inclusive culture where we're all valued for our unique perspective.

Here, you will work for a global tech leader committed to breaking down barriers to inclusive prosperity.

We see technology as a means to free people up to work together more productively and effectively by centralizing data, analytics, and market intelligence.

Here, we're committed to building a more diverse and inclusive workforce.

Not only is it our responsibility to do better, but we also need representative voices to power the fresh thinking that is vital for our business and our clients.

Customer Success is an integral part of Nasdaq's growth and success.

This division's mission is to continuously enhance the Nasdaq Customer experience in how they consume the Nasdaq software and services, using a strategic customer-centric approach focused on driving customer adoption and retention.

Thus, successfully differentiating Nasdaq from our competition and chipping in to the net growth of our business while offering driven and excellent career development opportunities.

Team and Role OverviewThis position gives you a tremendous opportunity to work with some of the capital market's largest players while leading a team delivering extraordinary operational services.

Customer Success is composed of several organizations that lead the customer's journey at Adenza, all of which are aligned to this common goal:

providing the best customer experience via elite service for our growing customer base.

ResponsibilitiesWork together with the team to design, implement, and lead systems that deliver against requirements for functionality, scalability, performance, and reliability.

Serve as a technical customer concern point for critical production issues and drive customer concern/resolution of problems into Support and Engineering teams.

Adopt, customize, and implement industry-standard DevOps policies and DevOps procedures.

Create and maintain automated scripts that will build, configure, deploy, and test applications deployed to different environments; maintain, support, and enhance our continuous integration environment.

Work hands-on with the system, install and configure it, and test that it meets the customer's technical and business requirements.

Support and interact with clients to lead Production Environments and ensure availability of the applications. Triage and analyze issues, including performance and connectivity issuesCreate and document processes and standards.
Participate in DR tests to maintain high levels of readiness to ensure business continuity.
Skills And RequirementsBS and/or MS in Computer Science or related fieldGood experience of public cloud architecture (

OCI, AWS)Must have experience in DevOps (or related) or

Infrastructure Support.

Good interpersonal and communications skills, with an ability to communicate in non-technical terms to non-technical peopleExperience in CI, CD, Automation like Jenkins integration tool.

Understanding of centralized (n-tier) and decentralized (client/server) environment models.
Strong analytical skills and a familiarity with problem-solving, attention to detail and quality, and a desire for improvementKnowledge of system development life cycle and implementation (including dev. tools like Vcode, GIT, GITLAB, Jenkins).Experience with scripting languages such

as Python and Unix Shell will

be an advantage.
Working knowledge of Apache HTTPd, Red Hat Linux, Windows server.

Must have a basic understanding of security and network protocols, such as sFTP, VPN, HTTP(S), and SSH.Basic understanding of Java and JVM process, JVM tuning, JConsole, JMX, and other java tools.

Familiarity with SQL and Oracle databases, Ability to work in a 24/7 environment.
A passion for providing excellent service to all internal and external customers.
Working Days

:
Wednesday – Sunday,

Working Hour

  • 8.00 AM 5.00 PM IST.Come as You AreNasdaq is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Please contact us to request an accommodation.

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