Patient Journey Partner
1 week ago
The Position
Location:
Lucknow, Uttar Pradesh, India
Reporting to:
Cluster Head
Job Description:
Patient Journey Partner - Rare Disease
Therapy areas to covered are Hematology & Neuroscience (Multiple Sclerosis, Spinal Muscular Atrophy)
Key Responsibilities
- End to end management of Top Therapy Area Expert relations and legitimate needs through right identification of challenges, belief, motivators.
- Complete understanding of account ecosystem, stakeholders, key influencers, decision makers and patient profiling to create account/customer/patient persona based solution through outside in approach
- Contribute to the organization's understanding of the patient journey and customer buying process (treatment protocols/decision criteria etc) and motivators.
- Map the patient journey, understand the barriers of each disease specific leverage point, cocreate patient centric solutions with the customer.
- Develop account relationships by understanding account vision, strategy and tactics and creating shared value partnership.
- Be the one point of contact for brand and therapy related query resolution of the HCPs.
- Improve adoption of Roche innovation by building conviction on Roche innovation
- Accountable for overall patient and business impact from the customer and actively contributes to the state P&L.
- Contribute to the commercial, medical and access initiatives as squad member.
- Responsible for the successful implementation of commercial contracts in the assigned accounts (nonCorporate Accounts).
- Establish relationships with customers, partners, stakeholders and other influencers in the account to build sustainable longterm partnership.
- To understand account specific hurdles to Roche Innovations & co create solutions with Stakeholders to develop relevant Value propositions
- Provide account insights & inputs to the launch excellence team.
- Execute days account plan w.r.t NPT, activity, secondary planning etc.
- Inspire hospital stakeholders by creating value propositions and ensuring faster New Product/SKU inclusion in the account.
- Projection, forecasting & inventory management of private accounts and share key insights with State team on account performance trend
- Exhibition of Roche Leadership Commitments and Roche Core Values
- Patient centricity in decision making
- Strategic Communication
- Strong Collaboration and Networking skills
- Inspiring and Influencing
- Relevant graduate delivery required, postgraduation preferred
- More than 8 years' experience with 4+ years in Patient Services or similar preferred
- Strong collaboration and networking skills, process orientation and alliance management
- English language knowledge, written and verbal is preferred, knowledge of local language is an advantage
- Willingness to relocate
At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we've become one of the world's leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.
Roche is an Equal Opportunity Employer.
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