Patient Journey Partner

1 week ago


Lucknow, Uttar Pradesh, India Roche Full time
Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people's varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche, where every voice matters.

The Position

Location:
Lucknow, Uttar Pradesh, India

Reporting to:
Cluster Head

Job Description:
Patient Journey Partner - Rare Disease

Therapy areas to covered are Hematology & Neuroscience (Multiple Sclerosis, Spinal Muscular Atrophy)

Key Responsibilities

  • End to end management of Top Therapy Area Expert relations and legitimate needs through right identification of challenges, belief, motivators.
  • Complete understanding of account ecosystem, stakeholders, key influencers, decision makers and patient profiling to create account/customer/patient persona based solution through outside in approach
  • Contribute to the organization's understanding of the patient journey and customer buying process (treatment protocols/decision criteria etc) and motivators.
  • Map the patient journey, understand the barriers of each disease specific leverage point, cocreate patient centric solutions with the customer.
  • Develop account relationships by understanding account vision, strategy and tactics and creating shared value partnership.
  • Be the one point of contact for brand and therapy related query resolution of the HCPs.
  • Improve adoption of Roche innovation by building conviction on Roche innovation
  • Accountable for overall patient and business impact from the customer and actively contributes to the state P&L.
  • Contribute to the commercial, medical and access initiatives as squad member.
  • Responsible for the successful implementation of commercial contracts in the assigned accounts (nonCorporate Accounts).
  • Establish relationships with customers, partners, stakeholders and other influencers in the account to build sustainable longterm partnership.
  • To understand account specific hurdles to Roche Innovations & co create solutions with Stakeholders to develop relevant Value propositions
  • Provide account insights & inputs to the launch excellence team.
  • Execute days account plan w.r.t NPT, activity, secondary planning etc.
  • Inspire hospital stakeholders by creating value propositions and ensuring faster New Product/SKU inclusion in the account.
  • Projection, forecasting & inventory management of private accounts and share key insights with State team on account performance trend
Behavioral Competencies

  • Exhibition of Roche Leadership Commitments and Roche Core Values
  • Patient centricity in decision making
  • Strategic Communication
  • Strong Collaboration and Networking skills
  • Inspiring and Influencing
Eligibility Criteria (Qualification and Experience)

  • Relevant graduate delivery required, postgraduation preferred
  • More than 8 years' experience with 4+ years in Patient Services or similar preferred
  • Strong collaboration and networking skills, process orientation and alliance management
  • English language knowledge, written and verbal is preferred, knowledge of local language is an advantage
  • Willingness to relocate
Who we are

At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we've become one of the world's leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.

Roche is an Equal Opportunity Employer.
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