Merchant Solutions

2 weeks ago

Mumbai, Maharashtra, India Deutsche Bank Full time

Job Title :
Implementation & Service : Platform onboarding
**Location

  • Mumbai**
    Role Description
The Technical Support role is to on-board clients into various Corporate Bank platforms by 1). Providing technical / functional support for End-to-End customer testing, 2). Validation of financial message format for customers & the bank in Production & Test environments, focussing on XML, CSV, iDoc, EDIFACT, 3). Monitoring of Certificate expiry, Coordinate Certificate Renewal between Client and L2/Productions, Coordination and execution of setup change, 4).

Level1 support for clients call / queries to resolve them by initiating queries within Deutsche Bank's organization and revert with a final response.


What we'll offer you
As part of our flexible scheme, here are just some of the benefits that you'll enjoy.

  • Best in class leave policy.
  • Gender neutral parental leaves
  • 100% reimbursement under childcare assistance benefit (gender neutral)
  • Sponsorship for Industry relevant certifications and education
  • Employee Assistance Program for you and your family members
  • Comprehensive Hospitalization Insurance for you and your dependents
  • Accident and Term life Insurance
  • Complementary Health screening for 35 yrs. and above

Your key responsibilities

  • Manage a portfolio of client projects and end to end implementation of mandates. Working closely with the Sales team in understanding client requirements for products / services / solutions towards managing postsales relationship with customers
  • Executing Service Level Agreements and other productspecific documentation requirements with customers
  • Coordinating with the Operations team for smooth startup of services
  • Manage team and support them on training / Knowledge sharing
  • Be part of the agile team as an Implementation Owner to deliver the product build to support the business growth and strategy
  • Implementation of cash management solutions that include Electronic Banking/ ERP interfaces / HosttoHost connectivity / Services, Payables, Receivables and Liquidity Management.
  • Supporting existing customers on cash management platforms and back office administration relating to cash management solutions.
  • Act as contact person (entry point) for client's (internal and external) technical support across all involved Deutsche Bank areas and coordinate communication to client.
  • Initiates and coordinates the technical investigation within the Global Implementation & Service organization, followup with customer as agreed, escalate if necessary, provides final feedback to the customer.
  • Analyze and deal with complaints from internal and external clients, to ensure that the original Deutsche Bank commitment is accomplished and the client satisfaction and loyalty is restored.
  • Discussion with Implementation Managers/Customers on connectivity requirements for Host-Host and API solution
  • Sending the required setup forms and verify once received
  • Analyse and resolve connectivity issues as part of customer testing (including understanding of LOGfiles)
  • Configure all Test systems & servers including routing rules, PKI, Digital Certificate with SSL/Sign & Verify/Encryption/Decryption mapping
  • Support Customer Testing and get the signoff
  • For internal use only For internal use only
  • Coordinate with Infra. teams on Firewall opening request/UNIX user creation for customers to connect
  • Understand various financial message / transaction file formats (especially XML) to be tested for compatibility with bank's systems
  • Production cutover activities to be handled and provide all technical and functional parameters as part of Change Request to production team and get all necessary approvals
  • Coordinate the setup of clients/accounts in production environment
  • Perform production setup verification
  • Perform hand over procedures to Production Management Team
  • Support Penny Testing along with Production Management/Implementation Manager and customers
  • Plan, document, track and manage the Client Adoption requests and discuss the priorities when the demand exceeds capacity
  • Perform server maintenance sanity checks
  • Conduct regular calls with Implementation Managers on regular basis
  • Support all regions including US/AP/EU in various shift
  • Raise PKI certificate request and provide the public certificate chain to customers.
  • Receive and validate all signed forms from customers (PKC and CSR confirmation)
  • Solve production issues as part of API and DBDC L1 and/or coordinate with respective L2/L3-Teams in 24/7 mode.

Your skills and experience
Hands-on experience in Cash / Trade / Custody Application Support

  • Handson experience in UNIX
  • Handson experience in various communication Protocols (SFTP, AS2, HTTPS, FTPS, etc.)
  • Handson experience with Core Java
  • Handson experience in Oracle
  • Handson experience in Firewall opening & networks.
  • Handson experience in various file / message formats
  • Knowledge on various c

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