Application Engineer III, AGS

1 week ago


Chennai, Tamil Nadu, India ADCI MAA 15 SEZ Full time

Amazon Exports and Expansion (Amazon Global Store) is currently seeking a skilled Application Support Engineer, with a strong hands-on background in incident management, operational problem-solving, and driving operational excellence for large-scale services/systems.

Amazon Global Store facilitates cross-border customers' purchases on Amazon Marketplaces, reaching over 77 countries with assured shipping and import duty fees.

Our aim is to offer a tailored experience for customers worldwide to access products from all Amazon marketplaces, creating a unified shopping experience.

This role demands agility and a quick learning curve, engaging in diverse tasks crucial for your success.

  • Provide initial support for incident handling and operational issues in production services
  • Offer engineering assistance for incoming tickets, involving thorough troubleshooting and debugging across various product lines
  • Contribute to maintenance-related coding projects, mainly in Perl or shell scripts, web technologies, and Java-based initiatives
  • Analyze complex application code to address support issues effectively
  • Assist in software deployment across staging and production environments
  • Develop tools to automate manual operations and ensure service maintenance
  • Create monitoring metrics dashboards to track system health and support statuses

Collaborate with remote development teams in Seattle to manage active support issues, fostering a team-specific knowledge base and skill development.

This position is open for candidates interested in working from the following locations:

  • Chennai, TN, IND

BASIC QUALIFICATIONS
  • 2+ years of software development or technical support experience
  • Extensive experience in troubleshooting and debugging technical systems
  • Proficiency in Unix environment
  • Skilled in scripting with modern programming languages
PREFERRED QUALIFICATIONS
  • Knowledge of web services, distributed systems, and web application development
  • Experience in hardware and software RAID troubleshooting and maintenance
  • Proficiency with REST web services, XML, JSON formats


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