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Ticketing Executive

3 months ago

Lucknow, Uttar Pradesh, India Job Direction Full time

Responsibilities:

  • Manage and execute the daily ticketing operations for our metro system
  • Respond to customer inquiries related to ticketing
  • Resolve ticketing issues and complaints promptly and effectively
  • Identify and analyze trends or recurring issues related to ticketing
  • Ensure compliance with company policies and procedures, laws, and regulations regarding ticketing
  • Manage and maintain accurate financial records related to ticketing operations
  • Prepare reports and present data related to ticketing operations

Requirements:

  • Bachelor's degree in Business Administration or related field
  • Strong organizational and problemsolving skills
  • Excellent communication and interpersonal skills
  • Proficiency in MS Office suite, including Excel and Word
  • Knowledge of ticketing software (preferred)
  • Flexibility to work in shifts and on weekends if necessary
  • Ability to work under pressure and meet deadlines