Customer Service Assistant

1 week ago


Chennai, Tamil Nadu, India HVAC WEATHER STATION Full time
Negotiate with the clients for the rate contract, other quotations

  • Maintain AMC Enquiry records followup till the order is executed
  • Followup with customers to convert proposals into confirm orders and receiving PO from the customers
  • Coordinate provide input to HO AMC team for Invoice
  • Closing of all AMC order by internal coordination /follow up with local /RO/HO team
  • Coordinate with HO AMC team for Agreements, SLA documents, other documents.
  • Coordinate with service coordinators for AMC documents (proposals / invoices / contracts)submission / payment collectionsS
  • To work with AMC functional channel Head and channel partner and enquire who has bought UPS from them and to propose and convert them for AMC contract
  • Preparation Submission of Documents for Payment collection
  • Ensure collection of all AMC payments on time against the AMC Contracts as per the PO terms and provide the timely inputs to local/Regional AMC Credit Control team for accounting payment reconciliation
  • Record AMC sales information and maintain customers records.
  • Provide the highest level of customer support with every client interaction.
  • Develop and maintain a positive client relationship by providing routine followups.
  • Visit at least 5 clients/day to push for signing/collection of AMC contracts

Salary:
₹8, ₹35,326.08 per month

Benefits:

  • Health insurance

Schedule:

  • Morning shift
  • Rotational shift

Supplemental pay types:

  • Commission pay
  • Performance bonus
  • Yearly bonus

Education:

  • Higher Secondary(12th Pass) (preferred)

Experience:

- total work: 1 year (preferred)

  • Customer service: 1 year (preferred)

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