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Customer Service Assistant
1 week ago
- Maintain AMC Enquiry records followup till the order is executed
- Followup with customers to convert proposals into confirm orders and receiving PO from the customers
- Coordinate provide input to HO AMC team for Invoice
- Closing of all AMC order by internal coordination /follow up with local /RO/HO team
- Coordinate with HO AMC team for Agreements, SLA documents, other documents.
- Coordinate with service coordinators for AMC documents (proposals / invoices / contracts)submission / payment collectionsS
- To work with AMC functional channel Head and channel partner and enquire who has bought UPS from them and to propose and convert them for AMC contract
- Preparation Submission of Documents for Payment collection
- Ensure collection of all AMC payments on time against the AMC Contracts as per the PO terms and provide the timely inputs to local/Regional AMC Credit Control team for accounting payment reconciliation
- Record AMC sales information and maintain customers records.
- Provide the highest level of customer support with every client interaction.
- Develop and maintain a positive client relationship by providing routine followups.
- Visit at least 5 clients/day to push for signing/collection of AMC contracts
Salary:
₹8, ₹35,326.08 per month
Benefits:
- Health insurance
Schedule:
- Morning shift
- Rotational shift
Supplemental pay types:
- Commission pay
- Performance bonus
- Yearly bonus
Education:
- Higher Secondary(12th Pass) (preferred)
Experience:
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
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