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Mgr. Tech. Serv.

3 months ago


Vadodara, Gujarat, India Reliance Industries Limited Full time

Job Responsibilities:

  • Customer complaints resolution: Coordinating with Regions/Customer to understand the issues & with manufacturers' sites on grade under complaints, Co-ordinate with all stakeholders for resolution
  • New Grade Development: Support review of existing or develop new grade specification based on customer feedback/benchmark studies/Import Analysis, Co-ordinate with regions/business group for customer trial/feedback
  • Business Development: Suggest customers on RIL grades usage, Coordinate in-house and customer trials with RIL Products, Support preparation of application notes/Promotion literature
  • Benchmarking Grades: Coordinate with regions for competitor grade collection, Co-ordinate with Manufacturing sites/Business group for possible improvement of company's grades if needed
  • Optimized Additive/Cost Reduction: Support review of additive packages based on end products/process requirements, Propose optimized additive package for trails to manufacturing sites
  • Product regulatory compliance: Coordinate with Product Groups on regulatory related issues, Participate in review/finalization of BIS/ISO standards, Participation in BIS activities for new standards/modification
  • Customer Co-ordination: Coordination with manufacturing site for grade performances, Coordination with QC/Manufacturing site/Business group & region for lot mapping for specific customers, Coordination with QC/Business group HO for release of near Prime lots for specific customers

Education Requirement:

B. E. / B. Tech / M. E. / M. Tech / M. S. in Chemical / Polymer / Textile / Mechanical engineering

Experience Requirement:

4 to 7 years of relevant experience

Skills & Competencies:

  • Core Domain Competencies: Product Knowledge, End use Sectors, Product Technologies
  • Role-specific Competencies: Customer Knowledge, Downstream Processing, Warehouse Management, Relationship Management, Effective Execution, IT & Software for usage, Analytical skills, In-depth knowledge of products, technologies & end-use sectors