Public Affairs(North)

2 weeks ago


Delhi, Delhi, India Kotak Mahindra Full time

Job Role:

  • To build strong and robust Central Government Service Support to onboard Govt client's on various range of banking products.
  • Track balances and revenue by using high standards analytics and making it available to Top management.
  • To provide solutions and support service on an ongoing basis to the Government Business domain clients to seamlessly facilitate their daytoday transactions.
  • Deep understating of customer onboarding formalities, KYC, Banking regulation and assist sales team to acquire newer clients from the Central Government domain.
  • To maintain and deepen the existing relationships in order to generate more revenue streams for the bank.
  • Indepth knowledge on basic banking and products such as TRADE, FOREX, CMS, GBM to seamlessly manage customer queries.
  • Knowledge on newer technology products available in the banking environment.
  • Effective in Service delivery, business analytics, business database, strategic planning and operations.
  • To be constantly abreast of general economic and market indicators
  • Ensuring all customer queries are attended to and resolved within the prescribed TAT with strict adherence to process, Audit and regulators
  • Active interaction/liasioning with other support teams like Branches; RPC; Product, Ops; LCC; IT etc. to speed up customer requests

JOB REQUIREMENT:

  • MBA with minimum 5+ years of experience
  • Knowledge of Banking operations, Settlement, Clearing and guidelines.
  • Should be familiar with Finacle, Dot Net and SIEBEL.
  • Advance knowledge of Excel, Word & PPT.
  • Ability to work under pressure in a dynamic environment
  • Good written and oral communication abilities
  • Customer service oriented
  • Proven success in managing client relations, operations, managing customer complaints, escalations and meeting targets


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