Application Management, Analyst

2 weeks ago

Cochin, Kerala, India Alight Full time

Your candidacy is currently being considered for a requisition for an Alight Inc group company. As you may be aware, Alight has announced intent to divest its Payroll & Professional Services business to HIG Capital. After the transaction closes, this position will be aligned to the new Payroll & Professional Services owned by HIG Capital ('Divested Group'). By applying for this position which will be with the Divested Group company, you understand and agree to the information you submitted for your application with Alight being shared with the Divested Group company. In addition, if you are made an offer of employment, it will be contingent on your undergoing and successfully completing a background check consistent with the Divested Group company employment policies.

Duties (include but are not limited to)

  • To work as part of a busy Tier 2 support team, resolving incidents/problems adhering to the agreed SLAs
  • Act as Functional consultant for internal implementation of applications under SAP, Workday and other platforms
  • Act as Tier 2 project resource for implementation projects
  • Tier 2 support, reporting, prioritising, analysing and resolving incidents to resolution
  • Ensure compliance with all documented procedures
  • Escalation of faults/bugs/changes to development or management teams
  • Understanding of the importance of SLAs for the customer communities
  • Act as the dedicated point of contact for Application Software troubleshooting
  • Ensure ongoing system performance and stability
  • Monitor any allocated procedures, review and update as necessary. Identify and produce new procedures as appropriate
  • Identify resolutions for issues in the first instance
  • Escalate issues to development or third-party vendor, as required
  • Manage user licenses etc.
  • Be able to work flexible working hours, including shift working and weekends, as and when required
  • Get involved in any other business activities as required

Competencies

  • Be Accountable
  • Solve Problems
  • Take Ownership
  • Be Client Centric
  • Be Effective

Education / Experience / Skills

  • An IT Graduate or any Graduate with a work experience of working on IT Support Team
  • Strong interpersonal/team skills
  • Excellent verbal and written English
  • Excellent communication and client facing/customer service skills
  • Proven ability to think logically
  • An adaptable attitude, wanting to provide a good service
  • Stress tolerance and Self-motivation
  • Microsoft Systems – Excel, Word, Powerpoint is a must to have. Access and Visio could be a good to have.
  • Work knowledge on SAP Systems – Concur, CATS or work knowledge on Workday Application Modules – Financial Management, Spend Management, and Time Tracking Management
  • Knowledge in Testing of applications, especially Unit testing and User Acceptance Testing.
  • Relevant technical knowledge of finance systems
  • Previous experience in a customer services role
  • Ability to quickly learn new applications and technologies
  • Analytical bend of mind to understand and resolve incidents

Language

  • Required: English

What we offer

• Sophisticated career development initiatives

• Transparent reward and recognition schemes

• Innovative industry leading company

• Promising career growth path

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

Pay Transparency Statement: Alight considers a variety of factors in determining whether to extend an offer of employment and in setting the appropriate compensation level, including, but not limited to, a candidate's experience, education, certification/credentials, market data, internal equity, and geography. Alight makes these decisions on an individualized, non-discriminatory basis. Bonus and/or incentive eligibility are determined by role and level. Alight also offers a comprehensive benefits package; for specific details on our benefits package, please visit:


DISCLAIMER:


Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

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