Technical Support Engineer
2 weeks ago
Requisition #:
13816
Our Mission:
Powering Innovation That Drives Human Advancement
When visionary companies need to know how their world-changing ideas will perform, they close the gap between design and reality with Ansys simulation.
For more than 50 years, Ansys software has enabled innovators across industries to push boundaries by using the predictive power of simulation.
From sustainable transportation to advanced semiconductors, from satellite systems to life-saving medical devices, the next great leaps in human advancement will be powered by Ansys.
Innovate With Ansys, Power Your Career.Summary / Role PurposeJoin the Ansys Customer Excellence team to support our customers on all the aspects of their real-world engineering simulation projects and integration of Ansys software in their design workflows, and grow Ansys' business.
You will use engineering knowledge to provide technical post-sales support, find solutions to a wide variety of technical challenges and channel customer feedback to improve Ansys products.
You will be a part of our positive, dynamic team of enthusiastic and passionate engineers striving to deliver highest quality solutions to our customers, advancing your knowledge, experience, and your impact on the success of our customers and Ansys.
Key Duties and ResponsibilitiesApply engineering expertise and knowledge of Optics simulation techniques to provide highest level technical support to Ansys Zemax customers and Channel Partners in North AmericaAdhere to support processes to ensure high-quality, timely customer service that results in high customer satisfactionDevelop technical expertise in one or more simulation areas for Optics applicationsSubmit suggestions for product improvement, when needed.
File defect reports and verify fixes adhering to defect reporting processes. May also participate in field testing of new releases to ensure that new features and workflows will address customer requirementsCreate best practice documentation based on experience working with customersOn an as-needed basis, support Sales and Marketing by conducting demonstrations, webinars, online training, and other meetingsParticipate in other strategic team and company initiatives, as neededMinimum Education/Certification Requirements and ExperienceRequired education and degree type: MS in Physics, Optics, Optical Engineering or related fieldHands-on experience in an engineering software environmentHands-on experience in using commercial optics software tools ()Logical problem-solving, strong interpersonal and communication skills, fluent in writing and speaking EnglishStrong organizational and time management skills, possesses a sense of urgencyProjects a professional image and demonstrates business acumen, driven to succeedAbility to work effectively and independently in a distributed team environmentDemonstrated experience with modeling of optical systemsDemonstrated strong knowledge of optical theoryProficient in providing customer technical support, consulting services or with similar customer facing activitiesPreferred Qualifications and SkillsPreferred education and years of professional experience in an engineering software environment:
MS+2, PhD+0Ability to travel domestically up to 10% of timeFamiliarity with Python and MatlabA minimum of two (2) years of hands-on experience using Ansys Zemax OpticStudio softwareA minimum of two (2) years of experience in an engineering software environmentPrior experience working directly in a customer facing roleAt Ansys, we know that changing the world takes vision, skill, and each other.
We fuel new ideas, build relationships, and help each other realize our greatest potential. We are ONE Ansys.We operate on three key components:
the commitments to our stakeholders, the behaviors of how we work together, and the actions of how we deliver results.
Together as ONE Ansys, we are powering innovation that drives human advancementOur Commitments:
Amaze with innovative products and solutionsMake our customers incredibly successfulAct with integrityEnsure employees thrive and shareholders prosper
Our Values:
Adaptability: Be open, welcome what's nextCourage: Be courageous, move forward passionatelyGenerosity: Be generous, share, listen, serveAuthenticity: Be you, make us stronger
Our Actions:
We commit to audacious goalsWe work seamlessly as a teamWe demonstrate masteryWe deliver outstanding resultsINCLUSION IS AT OUR COREWe believe diverse thinking leads to better outcomes.
We are committed to creating and nurturing a workplace that fuels this by welcoming people, no matter their background, identity, or experience, to a workplace where they are valued and where diversity, inclusion, equity, and belonging thrive.
WELCOME WHAT'S NEXT IN YOUR CAREER AT ANSYSAt Ansys, you will find yourself among the sharpest minds and most visionary leaders across the globe.
With a prestigious reputation in working with well-known, world-class companies, standards at Ansys are high — met by those willing to rise to the occasion and meet those challenges head on.
Our team is passionate about pushing the limits of world-class simulation technology, empowering our customers to turn their design concepts into successful, innovative products faster and at a lower cost.
At Ansys, it's about the learning, the discovery, and the collaboration.It's about the "what's next" as much as the "mission accomplished." And it's about the melding of disciplined intellect with strategic direction and results that have, can, and do impact real people in real ways.
All this is forged within a working environment built on respect, autonomy, and ethics.CREATING A PLACE WE'RE PROUD TO BEAnsys is an S&P 500 company and a member of the NASDAQ-100.
We are proud to have been recognized for the following more recent awards, although our list goes on:
Newsweek's Most Loved Workplace globally and in the , Gold Stevie Award Winner, America's Most Responsible Companies, Fast Company World Changing Ideas, Great Place to Work Certified (Belgium, China, Greece, France, India, Japan, Korea, Spain, Sweden, Taiwan, and ).
-
Technical Support Engineer
2 weeks ago
Bengaluru, Karnataka, India Vonage Full timeTechnical Support Engineer - MessagingVonage Customer Care MissionWe help our customers create innovative and delightful customer experiences using our programmable communication building blocks. Through a choice of support offerings, we provide top-tier support for developers and enterprises. Our global technical team, skilled in development, communications...
-
Technical Support Engineer
2 weeks ago
Bengaluru, Karnataka, India Vonage Full timeTechnical Support Engineer - MessagingVonage Customer Care MissionWe assist customers in creating unique and exceptional customer experiences using our programmable communication tools. With a range of support options, we offer top-notch assistance to developers and businesses. Our global technical team, proficient in development, communication technology,...
-
Technical Support Engineer
2 weeks ago
Bengaluru, Karnataka, India White Force Full timeJob Description:JD for Azure Data Factory: Support Engineers (SE) serve as frontline technical resources for Microsoft customers and partners via phone, email or web. They deliver unique value by collaboratively and reactively solving customer problems, providing proactive support advice, contributing to product quality and enhancements and creating...
-
Technical Support Engineer
2 weeks ago
Bengaluru, Karnataka, India White Force Full timeJob Description:JD for Azure Data Factory: Support Engineers (SE) serve as frontline technical resources for Microsoft customers and partners via phone, email or web. They deliver unique value by collaboratively and reactively solving customer problems, providing proactive support advice, contributing to product quality and enhancements and creating...
-
Technical Support Engineer
2 weeks ago
Bengaluru, Karnataka, India Fortinet Full timeJoin Fortinet, a cybersecurity company with a strong history of excellence, as we shape the future of cybersecurity and redefine the meeting point of networking and security. At Fortinet, our goal is to protect people, devices, and data everywhere. We are currently in search of a dynamic Technical Support Engineer to contribute to the growth of our expanding...
-
Technical Support Engineer
2 weeks ago
Bengaluru, Karnataka, India Genetec Full timeThe team: The role of the Technical Support Engineer (India) is to provide quality and professional post-sales services to our customers via email, phone, text chat or on-site support. The Technical Support Engineer is based in Bangalore India and will report to the Customer Experience Team Lead (India). What your day will look like: Technical support: Use...
-
Technical Support Engineer
1 week ago
Bengaluru, Karnataka, India Fortinet Full timeJoin Fortinet, a cybersecurity pioneer with over two decades of excellence, as we continue to shape the future of cybersecurity and redefine the intersection of networking and security. At Fortinet, our mission is to safeguard people, devices, and data everywhere. We are currently seeking a dynamic Technical Support Engineer to contribute to the success of...
-
Technical Support Engineer
2 weeks ago
Bengaluru, Karnataka, India Genetec Full timeThe team:The role of the Technical Support Engineer (India) is to provide quality and professional post-sales services to our customers via email, phone, text chat or on-site support. The Technical Support Engineer is based in Bangalore India and will report to the Customer Experience Team Lead (India).What your day will look like:Technical support:Use...
-
Technical Support Engineering
2 weeks ago
Bengaluru, Karnataka, India Microsoft Full timeOverview With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services,...
-
Technical Support Engineer
2 weeks ago
Bengaluru, Karnataka, India Fortinet Full timeJoin Fortinet, a cybersecurity pioneer with over two decades of excellence, as we continue to shape the future of cybersecurity and redefine the intersection of networking and security. At Fortinet, our mission is to safeguard people, devices, and data everywhere. We are currently seeking a dynamic Technical support Engineer to contribute to the success of...
-
Technical Support Engineering
2 weeks ago
Bengaluru, Karnataka, India Microsoft Full timeJob Title: Technical Support Engineer at Microsoft Customer Service & Support (CSS)OverviewMicrosoft's Customer Experience & Success (CE&S) team, with over 17,000 employees worldwide, is dedicated to elevating customer experience. Join CE&S to contribute to providing top-notch products and services along with a unique customer journey.The Customer Service &...
-
Technical Support Engineer
4 weeks ago
Bengaluru, Karnataka, India SEVEN CONSULTANCY Full timeApply for Technical Support Engineer, Career Progress Consultants in Bengaluru/ Bangalore for 2 - 4 Year of Experience on
-
Technical Support Engineer
2 months ago
Bengaluru, Karnataka, India SEVEN CONSULTANCY Full timeApply for Technical Support Engineer, Career Progress Consultants in Bengaluru/ Bangalore for 2 - 4 Year of Experience on
-
Technical Support Engineer
1 week ago
Bengaluru, Karnataka, India Fortinet Full timeJoin Fortinet, a cybersecurity pioneer with over two decades of excellence, as we continue to shape the future of cybersecurity and redefine the intersection of networking and security. At Fortinet, our mission is to safeguard people, devices, and data everywhere. We are currently seeking a dynamic Technical support Engineer to contribute to the success of...
-
Technical Support Engineer
1 week ago
Bengaluru, Karnataka, India Progress Residential® Full timeMicrosoft TeamsOverview:We're in search of a seasoned and customer focused Technical Support Engineer to bolster our team. The ideal candidate will excel in providing technical aid and guidance to our internal users concerning hardware, software, and other computer systems. This role entails troubleshooting issues, executing repairs, and implementing...
-
Technical Support Engineer
1 week ago
Bengaluru, Karnataka, India Pretium Full timeOverview: We're in search of a seasoned and customer focused Technical Support Engineer to bolster our team. The ideal candidate will excel in providing technical aid and guidance to our internal users concerning hardware, software, and other computer systems. This role entails troubleshooting issues, executing repairs, and implementing solutions to uphold...
-
Technical Support Engineer
2 weeks ago
Bengaluru, Karnataka, India Pretium Full timeOverview:We're in search of a seasoned and customer focused Technical Support Engineer to bolster our team. The ideal candidate will excel in providing technical aid and guidance to our internal users concerning hardware, software, and other computer systems. This role entails troubleshooting issues, executing repairs, and implementing solutions to uphold...
-
Technical Support Engineering
2 weeks ago
Bengaluru, Karnataka, India Microsoft Full timeOverviewWith over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but...
-
Technical Support Engineering
2 weeks ago
Bengaluru, Karnataka, India Microsoft Full timeOverview With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services,...
-
Technical Support Engineering
1 week ago
Bengaluru, Karnataka, India Microsoft Full timeOverview With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services,...
