Customer Care

1 week ago


Surat, Gujarat, India NJ India Invest Full time
Job description

Primary role

  • Efficient Handling of Calls.
  • Serves customers by providing relevant information.
  • Resolving internal service problems and escalating, if needed.
  • Providing proactive customer outreach.
  • Collecting and analyzing customer feedback.
  • Responding to customer reviews.
  • Developing and documenting knowledge into helpful content.

Seconday role

  • Assisting other officers for solving queries in case of excess queries.
  • Adhering to organizational process & policies.
  • Providing feedback on enhancement of systems and overall organization on time to time basis.
Job Overview (4148)

Experience
24 Month(s).
City
Surat.
Qualification
MBA/PGDM
Area of Expertise
Sound understanding skill
Prefer Gender
Any
Function
OPERATIONS
Audio / Video Profile
NA

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