Agent Customer Support(Foreign Languages
2 weeks ago
Company Description:
Job Description Experience: 0-1 y**This role includes developing customer relationships
Key responsibilities:
- Identifying customer needs, investigating and recommending solutions.
- Solving customer issues in a timely and accurate way and maintaining followups to ensure end to end resolutions are attempted and achieved for every customer connect.
- Consistent upskilling as part of selfdevelopment to maintain process knowledge.
- Maintaining coordination within teams to collaborate on solutions and escalations.
- Work towards high CSAT and positive NPS consistently ensure positive customer experiences.
Requirements:
-
Excellent communications
Verbal and Written in English + the European language:
- Attention to details, conflict resolution and relationship building.
- Agents should also be able to help establish our reputation as a company that offers excellent customer support during all postsales procedures.
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