Agent Customer Support
1 week ago
Company Description:
Job Description Job Description**This role includes developing customer relationships
Key responsibilities:
- Identifying customer needs, investigating and recommending solutions.
- Solving customer issues in a timely and accurate way and maintaining followups to ensure endtoend resolutions are attempted and achieved for every customer connection.
- Consistent upskilling as part of selfdevelopment to maintain process knowledge.
- Maintaining coordination within teams to collaborate on solutions and escalations.
- Work towards high CSAT and positive NPS consistently ensure positive customer experiences.
Requirements:
- Excellent communications
- Verbal and Written
- Attention to details, conflict resolution and relationship building.
- Agents should also be able to help establish our reputation as a company that offers excellent customer support during all postsales procedures.
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