Agent Customer Support

1 week ago


Bengaluru, Karnataka, India lastminute Full time

Company Description:

Job Description Job Description**This role includes developing customer relationships

Key responsibilities:

  • Identifying customer needs, investigating and recommending solutions.
  • Solving customer issues in a timely and accurate way and maintaining followups to ensure endtoend resolutions are attempted and achieved for every customer connection.
  • Consistent upskilling as part of selfdevelopment to maintain process knowledge.
  • Maintaining coordination within teams to collaborate on solutions and escalations.
  • Work towards high CSAT and positive NPS consistently ensure positive customer experiences.

Requirements:

  • Excellent communications
  • Verbal and Written
  • Attention to details, conflict resolution and relationship building.
  • Agents should also be able to help establish our reputation as a company that offers excellent customer support during all postsales procedures.
***Please note - We work 6 days a week (Mon - Sun), rotational shifts - 24/7.

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