Telecom Hosted Design Trainer

1 week ago

Pune, Maharashtra, India AireSpring Full time
Job Description


You will be responsible for the successful training of the implementation of AireSpring's Managed Services, including but not limited to Hosted PBX/VoIP products and services, adhering to AireSpring's highest customer satisfaction standards.

You must have the ability to work independently and with our teams, while meeting demanding timelines.

You will be required to work with our customers, vendors and other departments at AireSpring to ensure timelines are met and that our services meet the needs of our customers and our company.


ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Manage the customer relation as the single point of contact during installation and implementation of the Managed Services, including but not limited to, Hosted PBX/VoIP products and services.
  • Manage the scheduling and kickoff meetings customer meetings (onsite or conference call) to verify scope of work, confirm preliminary information and gather all requirements pertaining to customer's implementation of Managed Services, including but not limited to, Hosted PBX/VoIP products and services.
  • Must have technical knowledge/expertise and ability to design/identify network equipment and confirm minimum requirements such as, but not limited to, Category 5 standard and Telco topology.
  • Conduct, verify and design our on premise Managed Services, including but not limited to, Hosted PBX/VoIP products and services to determine and document design implementation.
  • Manage and schedule IP schema calls between customer IT contact and AireSpring's IP network engineer to confirm and finalized network design.
  • Confirm and manage expectations, timelines and implementation of customer's new system.
  • As the single point of contact throughout the implementation process, you will be responsible for managing the equipment delivery for our Managed Services, including but not limited to, Hosted PBX/VoIP products and services.
  • Lead and provide end-user training on phone, voicemail and portal features and and functionality.
  • Provide project closeout document after each installation.
  • Coordinate any security clearances or access with Building Management to allow access tocustomer's telecom closet or building minimum point of entry (MPOE).
  • Review, approve and sign off on System Design Meeting (SDM) documentation.
  • Manage and verify system functionality and operation of system upon installation completion.

PERIPHERAL DUTIES

  • Customer service focused
  • Self-motivated and team player. Work well under challenging deadlines and demands
  • Ability to work independently with no or minimal supervision, meet and exceed timelines and drive projects to completion
  • Ability to multi-task several simultaneous projects with a can-do attitudeTOOLS AND EQUIPMENT USEDPersonal computer, including word-processing, database and spreadsheet programs; calculator, telephone, copy and fax machine.
  • The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.
  • The noise level in the work environment is usually moderately quiet.

The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

Qualifications

Video/Remote phone training to end -user and phone administrator.
End-user and Administrator Portal training.
Coordinate remote sessions, create registration links and communicate often with customers.
Provide basic troubleshooting when conducting training sessions.
Provide post-training follow-up email.

Create instructor materials (course outlines, background material, instructional materials, and training aids).Continuously learn new features, applications, and Unified Communications technologies.

Required QualificationsAbility to multi-task / handle more than one assignment at a time.
Excellent communication skills.
Experience delivering remote training or onsite training is a plus.
Experience training end users on business phone systems.
Understanding of call flows, group settings such as auto attendant, hunt groupExcellent presentation skills.
Proficient in all Microsoft Office i.e.

Power PointManage personal and team calendarPreferred QualificationsExperience training call center end users on business phone systems and contact center applications.

Experience explaining call reportingExperience with Metaswitch , or other hosted UC platforms (Broadsoft, 8x8)Experience in TeamsVoiP phones – Polycom, YealinkIntercom, pagingBasic phone programmingBasic telephony

Additional Information

Highly motivated and dedicated teamGenerous Paid Time-Off PlanPLEASE INCLUDE YOUR SALARY EXPECTATIONS

  • Telecom Design Engineer

    1 week ago

    Pune, Maharashtra, India Saaki Argus & Averil Consulting Full time

    Key Responsibilities : Preparation of design specification, data sheets for Telecom transmission equipment, Physical security system, PA system, Telephone System and communication cables etc Preparation of Material Requisition for floating enquiries to Suppliers Preparation of Design Basis reports for Client approval Prepare all required inputs and...

  • Aerial Telecom

    1 week ago

    Pune, Maharashtra, India Aerial Telecom Solutions Full time

    Salary INR :We are seeking a skilled frontend developer with expertise in ReactJS, NextJS, and TypeScript to join our dynamic team. If you have experience with Angular, we are willing to provide training to transition your skills.Responsibilities : Develop and maintain highquality web applications using ReactJS and NextJS. Write clean, maintainable, and...

  • Corporate Trainer

    1 week ago

    Pune, Maharashtra, India TIGI HR ® Full time

    Position Title: Voice & Accent TrainerExperience-5+ YearsBudget-8.00 LPALocation: PuneDepartment: Training and DevelopmentReports To: Training Manager / Head of TrainingNOTE- Mumbai/PUNE CANDIDATES CAN APPLYJob Summary:We are seeking an experienced Accent Trainer with over 5 years of expertise in grooming and training professionals in voice and accent. The...

  • Aerial Telecom

    1 week ago

    Pune, Maharashtra, India Aerial Telecom Solutions Full time

    Salary INR LPAWe are looking for AWS Skilled Engineers with expertise in serverless architectures, specifically utilizing AWS Lambda. The ideal candidate will have experience with TypeScript or Python, API Gateway, GraphQL, DynamoDB, RDS, and event-based programming.Candidates with similar skills in other cloud service providers (CSPs) will also be : Develop...

  • Architect, Telecom

    1 week ago

    Pune, Maharashtra, India Zensar Technologies Full time

    Architect, Telecom - Level M3-(0101334)Description Avaya Telecom engineer L Telecom (Location Pune) Looking for a workplace where people realize their full potential, are recognized for the impact they make, and enjoy the company of the peers they work with? Welcome to Zensar Read on for more details on the role and about us.What's this role about?- . Here's...

  • BA + Telecom Domain

    1 week ago

    Pune, Maharashtra, India Capgemini Full time

    Job Description8-12 years experience working as a Business Analyst in OSS in a Telco OperatorExperience working with BPMN tools (ARIS 10)Experience working in fullCapacity to take the user requirementsDatabase model designHigh SQL knowledgePrototyping and wireframingEnough technical skills to understand the final solutionCreation of reports and...

  • Voice and Accent Trainer

    1 week ago

    Pune, Maharashtra, India Genesis HR Services Full time

    Role Voice and Accent TrainerLocation PuneWork from officeRotational ShiftsRequired skill set:Bachelor's degree in any stream.2. 4+ years of overall experience. Client-facing experience in Telecom, customer support, facilitation and coaching.Fluency of language with prior engagement with Telecom Customers.Excellent communication (verbal and written) in...

  • Telecom Business Analyst

    1 week ago

    Pune, Maharashtra, India Capgemini Full time

    Job DescriptionSenior Business Analyst with 8 – 12 years of experience of working in Telecom industry In the B2C and B2B domainsAbility to elicit, capture, analyze and document the business requirements, drive the workshops, understand the as-is process; understand issues with the processes which can be resolved either through technology or process...

  • Telecom Business Analyst

    1 week ago

    Pune, Maharashtra, India Capgemini Full time

    Job Description Senior Business Analyst with 8 – 12 years of experience of working in Telecom industry In the B2C and B2B domains Ability to elicit, capture, analyze and document the business requirements, drive the workshops, understand the as-is process; understand issues with the processes which can be resolved either through technology or process...

  • Aerial Telecom

    3 weeks ago

    Pune, Maharashtra, India Aerial Telecom Solutions Full time

    Salary INR 12 - 14 :We are seeking a skilled frontend developer with expertise in ReactJS, NextJS, and TypeScript to join our dynamic team. If you have experience with Angular, we are willing to provide training to transition your skills.Responsibilities :- Develop and maintain high-quality web applications using ReactJS and NextJS.- Write clean,...

  • Aerial Telecom

    3 weeks ago

    Pune, Maharashtra, India Aerial Telecom Solutions Full time

    Salary INR 12 - 15 LPAWe are looking for AWS Skilled Engineers with expertise in serverless architectures, specifically utilizing AWS Lambda. The ideal candidate will have experience with TypeScript or Python, API Gateway, GraphQL, DynamoDB, RDS, and event-based programming. Candidates with similar skills in other cloud service providers (CSPs) will also be...

  • Regional Sales Trainer

    1 week ago

    Pune, Maharashtra, India Paradise Placement Consultancy Full time

    Job Description:Responsible for enhancement in productivity of technical & non-technical personnel throughtraining, learnings, and developmentConducting of various training programs:NJT (New Joinee Training) for Service & Sales TeamSales Pitch TrainingSelling Skill TrainingPIP / Bottom Performers TrainingNew Product/Scheme/Offers TrainingFiled Sales...

  • Senior Telecom Tester

    1 week ago

    Pune, Maharashtra, India SGS Technical Services Pvt. Ltd Full time

    Experience : Total 10+ Years of experience in Telecom Testing backgroundNotice Period : Immediate to 30 daysLocation : Mumbai, Pune, Bangalore & ChennaiSkills for Telecom Testing :OSS and BSS applications knowledge is must. Should have strong analytical approach towards the requirement analysis, test planning, test designing, execution followup, tracking...

  • Software Testing Trainer

    1 week ago

    Pune, Maharashtra, India Technobrilliant Learning Solutions Full time

    We are looking for a skilled Software Testing Trainer to join our QA team. As a Software Testing Trainer, you will be responsible for evaluating software functions and designing test protocols to ensure that products work as intended. Responsibilities: Meeting with development managers to discuss software specifications and controls. Using the software as...

  • Data Science Trainer

    1 week ago

    Pune, Maharashtra, India myinternship Full time

    The Data Science Trainer will be responsible for designing, developing, and delivering comprehensive training programs for individuals interested in pursuing a career in data science. The Trainer will work closely with the Training Manager to ensure that training materials are up-to-date and effective in preparing trainees for real-world challenges in the...

  • Trainer

    1 week ago

    Pune, Maharashtra, India Crayontek Full time

    We are looking for a Sales Trainer to develop training courses for our sales team.As a Sales Trainer, you are responsible to collaborate with the sales staff and identify issues the employees are facing. You will also be responsible for maximizing their effectiveness through these training programs. Your role includes creating the learning material,...

  • E2E Designer

    1 week ago

    Pune, Maharashtra, India Virtusa Full time

    E2E Designer - CREQ180335 DescriptionUnderstanding on telecom OSS with experience in standard design tools Design Patterns, UML, BPMN, SOA etc.Understanding on telecom networks of wireline (IP Networks) or wireless (Mobility) or SDN/NFVExperience in designing on Service Fulfilment, Assurance, Inventory, Activation, Middleware, Interfaces (one or many) at...

  • E2E Designer

    1 week ago

    Pune, Maharashtra, India Virtusa Full time

    E2E Designer - CREQ180335 Description Understanding on telecom OSS with experience in standard design tools Design Patterns, UML, BPMN, SOA etc. Understanding on telecom networks of wireline (IP Networks) or wireless (Mobility) or SDN/NFV Experience in designing on Service Fulfilment, Assurance, Inventory, Activation, Middleware, Interfaces (one or...

  • Networking Trainer

    1 week ago

    Pune, Maharashtra, India IT Education Centre & Training Full time

    Designation - Networking TrainerExperience - 2 to 7 YearsCTC - As per company norms.Location - PunePosition - 2Joining Date : 1 Week/15 Days***Key Skills:(CCNA, CCNP and CCIE)Required Experience, Skills and Qualifications: Will handle the CCNA/MCSA and Cloud batches for freshers and working professionals. Will take the ownership of Networking lab and...

  • Regional Sales Trainer

    1 week ago

    Pune, Maharashtra, India Paradise Placement Consultancy Full time

    Job Description: Responsible for enhancement in productivity of technical & non-technical personnel through training, learnings, and development.Conducting of various training programs: NJT (New Joinee Training) for Service & Sales Team Sales Pitch Training Selling Skill Training PIP / Bottom Performers Training New Product/Scheme/Offers Training...