Client Servicing Manager

1 week ago


Mumbai Metropolitan Region, India Teen Bandar Full time

Responsibilities:

  • Client Understanding: Grasp brand objectives and develop strategic plans.
  • Collaboration: Foster strong partnerships with clients, agencies, and internal teams.
  • Relationship Management: Sustain enduring client relationships.
  • Feedback & Insights: Offer insights to internal teams for enhancing services and client satisfaction.
  • Data Analysis: Examine data to pinpoint trends and opportunities.
  • Client Onboarding: Lead new client onboarding and address client concerns.
  • Record Keeping: Maintain precise client records and follow-ups.
  • Communication: Condense information, liaise with teams, and streamline processes to meet client needs.
  • Creative Input: Provide input for brand communication and strategy.
  • Problem Solving: Spot issues and contribute creative ideas for campaigns.
  • Reporting: Deliver monthly and weekly activity reports to management and clients.
  • Research: Stay informed about social media trends and integrate them into creative thinking.
  • Presentation: Effectively present ideas with minimal supervision.
  • Timeliness: Adhere to client deadlines and ensure high-quality work.

Required Skills:

  • Education: Bachelor's degree in business or a related field.
  • Experience: Over 7 years in client servicing within marketing and advertising agencies.
  • Communication: Strong communication and presentation skills.
  • Time Management: Excellent time management abilities.
  • Client Servicing: Demonstrated proficiency in client servicing and timely follow-ups.
  • Media Knowledge: Understanding of content, media, and social networks.
  • Reporting: Practical experience in sharing client reports.

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