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Client Servicing Manager
1 week ago
Responsibilities:
- Client Understanding: Grasp brand objectives and develop strategic plans.
- Collaboration: Foster strong partnerships with clients, agencies, and internal teams.
- Relationship Management: Sustain enduring client relationships.
- Feedback & Insights: Offer insights to internal teams for enhancing services and client satisfaction.
- Data Analysis: Examine data to pinpoint trends and opportunities.
- Client Onboarding: Lead new client onboarding and address client concerns.
- Record Keeping: Maintain precise client records and follow-ups.
- Communication: Condense information, liaise with teams, and streamline processes to meet client needs.
- Creative Input: Provide input for brand communication and strategy.
- Problem Solving: Spot issues and contribute creative ideas for campaigns.
- Reporting: Deliver monthly and weekly activity reports to management and clients.
- Research: Stay informed about social media trends and integrate them into creative thinking.
- Presentation: Effectively present ideas with minimal supervision.
- Timeliness: Adhere to client deadlines and ensure high-quality work.
Required Skills:
- Education: Bachelor's degree in business or a related field.
- Experience: Over 7 years in client servicing within marketing and advertising agencies.
- Communication: Strong communication and presentation skills.
- Time Management: Excellent time management abilities.
- Client Servicing: Demonstrated proficiency in client servicing and timely follow-ups.
- Media Knowledge: Understanding of content, media, and social networks.
- Reporting: Practical experience in sharing client reports.
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