Client Servicing Manager

3 weeks ago


Mumbai Metropolitan Region, India Teen Bandar Full time

Roles & Responsibilities:


  • Client Understanding: Understand brand objectives and develop strategic plans.
  • Collaboration: Build strong partnerships with clients, agencies, and internal teams.
  • Relationship Management: Maintain long-lasting client relationships.
  • Feedback & Insights: Provide feedback to internal teams to improve services and client satisfaction.
  • Data Analysis: Analyze data to identify trends and opportunities.
  • Client Onboarding: Act as the main contact for new client onboarding and addressing client concerns.
  • Record Keeping: Maintain accurate client records and follow-ups.
  • Communication: Synthesise information, communicate with teams, and organise processes to meet client requirements.
  • Creative Input: Contribute ideas for brand communication and strategy.
  • Problem Solving: Identify issues and share creative input on campaigns.
  • Reporting: Provide monthly and weekly activity reports to management and clients.
  • Research: Stay updated on social media trends and integrate them into creative ideation.
  • Presentation: Present ideas effectively with minimal supervision.
  • Timeliness: Meet client deadlines and ensure quality work.


Skills Required


  • Education: Bachelor’s degree in business or related field.
  • Experience: 7+ years in client servicing within marketing and advertising agencies.
  • Communication: Strong communication and presentation skills.
  • Time Management: Excellent time management skills.
  • Client Servicing: Proven ability in client servicing and timely follow-ups.
  • Media Knowledge: Understanding of content, media, and social media.
  • Reporting: Hands-on experience in client report sharing.


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