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2 weeks ago

Nagpur, Maharashtra, India Mahindra & Mahindra Ltd Full time
ASK Expert

Date:5 Feb 2024

Location:
Nagpur, Nagpur, IN

Company:
Mahindra & Mahindra Ltd

Key Responsibilities:
1.) First Response to the Dealer Query - in 2 hrs - 100%

  • 2.) Resolution of Issue 80% in 48 hrs
  • 3.) Technical Guidance to Dealer team on Phone, Video Call
  • 4. ) Field Visit for Critical issues
  • 5 ) Creation of Problem Bank
  • 6. ) Knowledge sharing with Team members
  • Key Skills Required:
1.) Good Communication skills ( English, Hindi & Local Language )

  • 2.) Tractor Driving skills
  • 3.) Product Knowledge (Technical Know How)
  • Hand on Experience is must
  • 4.) Problem Solving Approach
  • 5.) Must be Tech Savvy & basic knowledge of Computer & video calling software.
  • 6.) Must be having product Knowledge of Farm Machinery 7) zone specific language
  • Fluency in Marathi & Kannada is a must.

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