Senior Cloud Migrations Specialist

3 weeks ago

Nagpur, India MicroStrategy Full time
MicroStrategy transforms organizations into intelligent enterprises through data-driven innovation. We match smart people to dynamic projects and technologies that truly challenge their talents. Curious and creative in outlook, our success is built on the talent and energy of smart and driven people. MicroStrategy (Nasdaq: MSTR) is a worldwide leader in enterprise analytics and mobility software. A pioneer in the BI and analytics space, MicroStrategy delivers innovative software that empowers people to make better decisions and transform the way they do business. We provide our enterprise customers with world-class software and expert services so they can deploy unique intelligence applications.

Job DescriptionAt MicroStrategy, we are passionate about creating powerful, disruptive technologies that transform how companies do business. Innovative products and, ultimately, our success are rooted in one driving force—our people. Our casual and flexible environment encourages creativity and collaboration, so you'll have the opportunity to initiate and contribute to challenging projects while pursuing your interests and developing, both professionally and personally. Bring us your passion, curiosity, and fresh ideas, and be a part of technology innovation at its best

The Role:

The MicroStrategy Cloud Team provides unparalleled customer service to all customers, partners, and internal personnel of MicroStrategy. The Cloud Systems Contact (CSC) is responsible for managing all operations within a team of Account Managers in providing first-level account support and planning for the MicroStrategy platform. The CSC dedicates his/her time to ensuring the resolution of customer issues, the technical and professional growth of assigned customers, paying close attention to details, achieving team and individual level objectives, and identifying ways to increase customer satisfaction. This person is responsible for the satisfaction of all customers.

Your Focus:Represent MicroStrategy to the customerOnboard, support, and interface with MicroStrategy Cloud Environment (MCE) customersCollaborate with customers and internal resources to upgrade, migrate, operate, and grow customers on the MCE platformPromote an environment where all employees understand the importance of customer satisfaction and are accountable for customer growthFacilitate all operational checkpoint activities throughout the lifecycle of projects. Continually update relevant business stakeholder of project statusAssess and resolve all high priority project risks as they are encounteredProfessionally document meetings, requirements, plans, schedules, and incidents as necessary to drive 'next steps' and to keep stakeholders informedCreate processes and policies that work toward continually improving customer satisfaction, revenue growth, and employee moraleAssess customer requirements to ensure customer environments are appropriately sized to their business needsProvide periodic customer status summaries, and project progress reports to managementAssume additional responsibilities as directed by management

Required Experience and Skills:Motivation, Innovation, Passion, Integrity, Teamwork, Customer-Focus.

You should also bring the following:Bachelor's degree, preferably with a technical major or minor (Information Systems/Technology, MIS, Computer Science, Business IT)5+ years of related experience or Bachelor's degree equivalentExcellent leadership, presentation, organization, and team collaboration skillsStrong creativity and organizational skillsAbility to anticipate risks and devise solutions to resolve issues promptlyComfort with ambiguity, frequent change, and/or unpredictabilityStrong analytical, detail-oriented, persistent, and not afraid to ask questions. Able to analyze, implement and improve complex systems/processesAble to define, document, and support systems, projects, policies, and proceduresExcellent communication skills and ability to work as part of a teamExperience in migrating customers to Cloud and Networking preferred.MicroStrategy experience preferredAble to support MicroStrategy customers during their working hours between 12 PM to 9 PM ISTIdeal candidates will be located in Nagpur or within commutable distance.

Additional information

The

recruitment process includes online assessments as a necessary first step which we send via email - please check also your SPAM folder.

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