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Ask Expert

3 months ago

Nagpur Maharashtra, India Mahindra & Mahindra Ltd Full time

ASK Expert

**Date**:5 Feb 2024

**Location**:Nagpur, Nagpur, IN

**Company**:Mahindra & Mahindra Ltd
Key Responsibilities:

1.) First Response to the Dealer Query - in 2 hrs - 100%
- 2.) Resolution of Issue - 80% in 48 hrs
- 3.) Technical Guidance to Dealer team on Phone, Video Call
- 4. ) Field Visit for Critical issues
- 5 ) Creation of Problem Bank
- 6. ) Knowledge sharing with Team members
-Key Skills Required:

1.) Good Communication skills ( English, Hindi & Local Language )
- 2.) Tractor Driving skills
- 3.) Product Knowledge (Technical Know How)
- Hand on Experience is must
- 4.) Problem Solving Approach
- 5.) Must be Tech Savvy & basic knowledge of Computer & video calling software.
- 6.) Must be having product Knowledge of Farm Machinery 7) zone specific language
-Fluency in Marathi & Kannada is a must.