Am/dm Quality

1 week ago


Nagpur, Maharashtra, India Zenfinet Solutions (OPC) Pvt. Ltd. Full time

Designation:
AM/DM Quality (BPO Industry)


Location:
Mumbai, Nagpur


The Incumbent will be responsible to:

  • Provides day-to-day direction to Lead Associates.
  • Coordinates with all departments to ensure that the Quality Targets are met.
  • Designs the Quality Management System that standardizes and documents all processes.
  • Ensures compliance to contractual deliverables and address teamlevel issues.
  • Implement initiatives and projects as needed in order to drive performance.
  • Ensures that SLAs in Quality are met.
  • Designs and drives KPIs and KRAs of the team.
  • Coordinates with all departments in implementing Quality Programs.
  • Conduct RCA for challenged metrics.
  • Produce Reports as needed.
  • Keep trackers, ISO documents and other account files updated.
  • Conducts projects to improve performance.
  • Develops plans to minimize cost and increase productivity.
  • Plans for manpower requirements and implemented right sizing of the department when needed.
  • Creates process documentation and standardizes processes of quality.
  • Conduct trainings for quality as needed.
  • Develop the quality team in accordance to the quality roadmap.
  • Perform other duties that may be assigned from time to time.

Requirement:

  • Must have at least 5 years of work experience in Quality.
  • Must have experience in managing/working in international process
  • Must have excellent English communication and writing skills.
  • Must be proficient in MS Office & possess great Analytical skills.
  • Must have at least 2 years' experience as a Quality AM

Salary:
Up to ₹700,000.00 per year

Benefits:

  • Commuter assistance
  • Provident Fund

Schedule:

  • Rotational shift

Supplemental pay types:

  • Performance bonus

Ability to commute/relocate:

  • Nagpur, Maharashtra: Reliably commute or planning to relocate before starting work (required)

Education:

  • Bachelor's (required)

Experience:

- total work: 8 years (preferred)
Quality Analysis: 6 years (preferred)

  • BPO Industry: 6 years (preferred)
  • 7QC Tools: 5 years (preferred)
Six Sigma: 1 year (preferred)

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