Am Operations

2 months ago

Nagpur, India Zenfinet Solutions (OPC) Pvt. Ltd. Full time

**Qualifications and Technical Competencies Required**

**Education**

**Mandatory: Graduates from any stream**

**Desirable**:

- Prior experience in managing excellent customer centricity is desired
- Experience in sourcing/recruitment or related processes will be an added advantage

**Experience**
- Minimum of 2 years as an Assistant Manager
- Needs to be high on responsibility and ownership
- Should have managed multiple processes and ensured delivery within timelines
- Demonstrated ability to understand staffing, process efficiencies, and goal achievement while managing contact center cost
- Extensive experience with telephony and workforce management software programs
- Should have exhibited excellent problem solving, critical thinking and communication skills, a detail-oriented personality, and a collaborative spirit;
- Proven demonstration of ability to work with diverse team members and manage multiple and competing priorities
- A commitment to being attentive, persistent, and flexible. Also protective of the integrity and purpose of our organization

**Technical Competencies**:

- Ensure ownership for workplace (resolution of all admin, tech issues, etc.)
- Enable people to excel through grooming and regular feedback
- Derive valuable insights for improvement through innovation
- Set up and sustain a robust quality and training framework within teams
- Increase people engagement, ensure communication and feedback
- Value Added Services /process improvement leading to business benefits
- Ensure robust risk and compliance practices maintained
- Participate in selection process to ensure the right talent is selected in a timely manner
- Ensure transparency and adequate communication across all levels
- Maintain a no surprise /nonpolitical atmosphere and take active steps to stop anyone indulging in gossip
- Create an environment that encourages people to deliver and excel through performance management systems
- Manage and exceed client expectations
- Resolve and/or escalate employee grievances in a timely manner

**Soft Skills**:

- Should express excellent leadership qualities and spearhead the team.
- Excellent English verbal communication skills enabling client expectation management

**Others**
- Customer / Partner / Client First Attitude
- Ensure that a smooth relationship is maintained between the company and the client
- Appraise the client on the happenings at company whenever necessary
- Deliver the data requested by the client in appropriate timings
- Demonstrate business benefits to the clients
- Ensure governance mechanism and adherence
- Ensuring smooth transitions /migrations wherever there is
- Communicate company vision, mission, and goals. Ensure complete alignment of the functional / service line teams to overall company objectives.
- Create a work environment that nurtures and supports diversity and has an inclusive work culture
- Ensure productive work relationships are established with all relevant internal functions
- Ensure data confidentiality, integrity and protection of company's intellectual property

**Mandatory**:

- Adherence to company policies, rules and regulations
- To follow quality processes thoroughly using checklist standards.
- Responsible for complying with all QMS and ISMS Policies and procedures

**Salary**: ₹750,000.00 per year

Schedule:

- Monday to Friday
- Rotational shift

Ability to commute/relocate:

- Nagpur, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (required)

**Experience**:

- total work: 8 years (preferred)
- QMS: 6 years (preferred)
- ISMS: 5 years (preferred)
- Operations: 6 years (preferred)

**Speak with the employer**
+91 9594474184

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