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Team Lead
1 week ago
•Handle a team size of 15 to 20 Associates.
•Provide subject matter expertise for complex issues.
•Effectively process Forecast & Spends along with PMO activities to improve the level of customer service.
•Act as Single Point of contact for query resolution by providing subject matter expertise for wide range of issues.
•Attend process level meetings which are customer facing in nature.
•Support Management with insights on the process/domain decisions.
•Identify areas and opportunities of automation for improving productivity.
•Provide coaching & mentoring to team members
•A strong understanding of Project Management operations along with and Sales support processes gained through a minimum of 5-8 years of experience in a BPO environment.
•Any graduate from a recognized institution, postgraduate with professional degree in MBA/MS is preferred
•Problem solving and analytical skills.
•Proficient in MS Tools and Systems
•Customer / Client facing experience.
•Strong knowledge on MS products
•Strong understanding of Project Management Operations and Sales support process.
•Strong written & oral communication skills.
•Strong analytical & interpersonal skills.
•Strong troubleshooting and diagnosis skills
Other Details
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