Associate Technical Lead

2 weeks ago


Hyderabad, Telangana, India Temenos Full time

THE ROLE

Product Analysis and Customer Support (PACS) team is seeking a Technical Product Support Engineer to provide Technical Support for Temenos Suite of products spanning across Quantum & Infinity

RESPONSIBILITIES

  • Understand the details in tickets logged. Validate the completeness of information provided and collect further information from the client if needed. Analyze the problem thoroughly using the collected information.
  • Document bugs comprehensively, including product analysis of defects, elaborating on the root cause and potential resolution. Provide additional information to assist the Development team in fixing and testing the problem effectively.
  • When dealing with non-defects, educate the client with sufficient information and procedures on handling the scenario/meeting the requirement.
  • Act as a technical reference point during software implementation/upgrades and offer guidance and support to client IT teams.
  • Develop/Enhance Tools to reduce analysis time and enhance customer experience. The best tools may have a chance of integration into the Core product.
  • Available to conduct onsite analysis of tickets at client locations, especially during key project milestones like Go Live, branches, and upgrades.

SKILLS

  • Bachelor's Degree in Engineering or Computer Sciences with 4 to 7 years of relevant experience in software development and support.
  • Strong troubleshooting and problem-solving skills.
  • Proficiency in programming and debugging.
  • Experience in Java, JavaScript, HTML, CSS.
  • Proficiency in Java, J2EE, JSP, RDBMS, and Webservers.
  • Background in mobile or web development is desirable.
  • Experience with native mobile OS like iOS, Android, or Windows is a plus.
  • Prior experience in Product/Application support is advantageous.
  • Ability to provide 24/7 support to global customers.

VALUES

  • Care about how Temenos can enhance Banking solutions.
  • Commit to working in a dynamic environment within a driven team focused on continuous improvement.
  • Collaborate with stakeholders, emphasizing the importance of inclusion and diversity in propelling Temenos forward.
  • Challenge the status quo, ensuring clarity and understanding before accepting anything unquestioned.

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