Inside Sales Associate
1 week ago
About Company
My Billbook is one of our flagship products that allows small businesses to create invoices, manage their
outstanding and monitor their stock on the go. My Billbook is currently being used by more than 5M+
businesses across 1000+ towns, with over $6 billion in annual transactions and we are growing 100%
month on month.
Any successful company's success is defined by how happy its customers are. We at Flobiz, strive to
provide the best customer experience to our users. As a customer support associate, you will be
responsible for handling customer queries, enhancing customer journey with our product and overall
service experience.
Roles & Responsibilities:
- Understand the product in detail and provide a quick intro of its features to the users over the call
- Meet Daily, Weekly and monthly upsell targets as per company requirements
- Empathising with the pain points of the prospects, understanding their needs and identifying
- Schedule demonstrations for the customers and fix meetings with our product expert team.
- Assisting new prospects on the queries over the calls, creating interest in our product offerings.
- Identify, initiate and nurture relationships with potential future prospects that have been identified
Requirements:
- Minimum 23 years of experience in Inside Sales/Telesales/B2B Outbound sales.
- Bachelor's Degree (Any domain)
- Should have impressive professional rapportbuilding skills
- Need to be comfortable with heavy outbound calling with a love for targets
- Excellent team player, but also must be able to identify, prioritize and manage work well
- Resourceful, goaloriented, metricsdriven and solutionfocused.
- Ability to comfortably and confidently converse in Hindi & English.
- Need to be Persistent, focused, energetic and a selfstarter with excellent multitasking and time
- Ability to work well crossfunctionally, across departments and with varying personalities and skill
- Ability to work under highpressure situations and meet targets
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