Service Operations Specialist
1 week ago
Description
TDI PB GY Services Operations provides Level 2 Application Support for critical business applications . The department is responsible for the stability of the applications. Incident Management and Problem Management are the main processes that account for the required stability. In-depth application knowledge and understanding of the business processes that the applications support are our main assets.
The primary application to support is Finanzstatus application under Client Sales Warehouse - ETL , Sales event and Sales Data to downstream consumers.
The Technology Service Management Analyst acts as a hands-on technician executing several tasks in relation to the required services within the Service Management environment.
The Service Management Analyst role supports the respective functional teams and provides expertise and assistance to ensure effective services are provided by Service Management.
The main tasks of the Service Management Analyst are monitoring and tracking activities, analyzing issues, supporting the resolution of issues and conflicts, and preparing reports and meetings.
The Service Management Analyst has knowledge of and experience in all relevant tools used in the Service Management environment.
The Service Management Analyst with focus on Service Operations will be responsible for undertaking Service Operation support activities including service request fulfilment, incident, and problem resolution where these have been assigned.
What we'll offer you
As part of our flexible scheme, here are just some of the benefits that you'll enjoy
Best in class leave policy Gender neutral parental leaves 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Employee Assistance Program for you and your family members Comprehensive Hospitalization Insurance for you and your dependents Accident and Term life Insurance Complementary Health screening for 35 yrs. and aboveYour Key Responsibilities
Management of support activities for service operations, such as troubleshooting and solving incidents and problems / service delivery. Take overall responsibility for the resolution of incidents and problems within the team & oversee the resolution of complex incidents Ensure analysts are using the correct troubleshooting methods and processes Assistance in managing relationships with involved business partners and stakeholders. Manage escalations by collaborating with internal / external teams, other service operations specialists and relevant TDI functions to properly and quickly resolve escalated issues Overview of areas that need monitoring, reporting and improvement Identifying the required metrics and ensuring that they are addressed, monitored and improved where necessary Experience with multiple technology stacks (Oracle / SQL / Postgress / ) database with application in Java, Cloud based platforms and good Monitoring Focus ,Batch scheduler etc) Working knowledge of standard tools (Service-Now, Confluence, JIRA) ITIL & GCP qualified desirable Area specific tasks / responsibilities: Analyze occurred errors out of the batch processing and interfaces of related systems Resolution or Workaround determination and implementation Supporting the resolution of high impact incidents on our services, including attendance at incident bridge calls Escalate incident tickets and working with members of the team and Developers Handling Service Request eg. Reports for Business and Projects Providing resolution for open problems, or ensuring that the appropriate parties have been tasked with doing so Supporting the handover from new Projects / Applications into Production Services with Service Transition before Go Life Phase.Your skills and experience
Hands on experience on GCP / Unix / / Java / Scheduler / Monitoring etc. Hands on experience on DataFlow, CloudComposer, Cloud Storage, Data Proc etc. Proficient in Application debugging using Shell Scripting, Cloud infrastructure including Micro services Basic understanding of data flow , Python code hosted on GCP envirnoment. Basic understanding of networking concepts. Has more than 6 years of experience in reputed organization. Data visualization experience Experience of RDBMS (Oracle)/ SQL / Postgress. Education and qualification: Degree in a numerate field required.How we'll support you
Training and development to help you excel in your career Coaching and support from experts in your team A culture of continuous learning to aid progression A range of flexible benefits that you can tailor to suit your needs-
IT Workplace Operations Specialist
1 week ago
Pune, Maharashtra, India Sidel Full timeIT Workplace Operations SpecialistContract TypePermanentCountryINDIALocationPuneYour opportunityThe workplace Operations specialist (WPOSs) is in charge of maintaining the standards used for the end user equipements (Computers, Smartphones, tablets etc ...) which are defined by the WorkPlace Innovation Lead (WPIL). The Workplace Operations specialist is also...
-
IT Workplace Operations Specialist
1 week ago
Pune, Maharashtra, India Sidel Full timeIT Workplace Operations Specialist Contract Type Permanent Country INDIA Location Pune Your opportunity The workplace Operations specialist (WPOSs) is in charge of maintaining the standards used for the end user equipements (Computers, Smartphones, tablets etc ...) which are defined by the WorkPlace Innovation Lead (WPIL)....
-
Operations Services Specialist, AVP
1 week ago
Pune, Maharashtra, India F337 Deutsche India Private Limited, Pune Branch Full timeDescription Private Bank Germany Service Operations - provides 2nd Level Application Support for business applications used in branches, by mobile sales or via internet. The department is responsible for the stability of the applications. Incident Management and Problem Management are the main processes that account for the required stability. In-depth...
-
Service Delivery-specialist-1
1 week ago
Pune, Maharashtra, India Telstra Full timeEmployment TypePermanentClosing Date30 Aug :59pmJob TitleService Delivery-Specialist-1Job SummaryAs a Service Delivery Specialist, you demonstrate strong commitment and drive in ensuring effective service delivery to customers.Your role is pivotal to the retention and growth of customers in a defined segment as you prioritise outstanding customer advocacy...
-
Service Operations Specialist
1 week ago
Pune, Maharashtra, India F337 Deutsche India Private Limited, Pune Branch Full timeTDI PB GY Services Operations: Level 2 Application SupportJoin our team responsible for ensuring the reliability of critical business applications. We focus on Incident Management and Problem Management to maintain stability. Valuable assets include deep application knowledge and understanding of supported business processes.Key Details:Primary application:...
-
customer service specialist
3 weeks ago
Pune, Maharashtra, India TE Connectivity Ltd Full timeApply for CUSTOMER SERVICE SPECIALIST, Career Progress Consultants in Pune for 6 - 8 Year of Experience on
-
customer service specialist
2 months ago
Pune, Maharashtra, India TE Connectivity Ltd Full timeApply for CUSTOMER SERVICE SPECIALIST, Career Progress Consultants in Pune for 6 - 8 Year of Experience on
-
Pune, Maharashtra, India AVASO Technology Solutions Full timeAVASO Technology Solutions is currently seeking an Field Support Engineer with a passion for the IT area. As an AVASO employee, you will be part of a global organization that provides IT Services to big national as well as international clients across multiple industries. We are an IT solution provider with coverage in more than 170 countries as well as...
-
ETL L2 Operations Specialist
1 week ago
Pune, Maharashtra, India Stratacent Full timeTitle/Position: ETL L2 Operations SpecialistJob Location: PuneExperience: 8+ YearsEmployment Type: Full TimeShift Timings: Rotational ShiftJob Description: We are currently looking for a skilled and motivated ETL Operations Specialist to join our team. As an ETL Operations Specialist, you will play a crucial role in managing ETL processes, identifying...
-
ETL L2 Operations Specialist
1 week ago
Pune, Maharashtra, India Stratacent Full timeTitle/Position: ETL L2 Operations SpecialistJob Location: PuneExperience: 8+ YearsEmployment Type: Full TimeShift Timings: Rotational ShiftJob Description:We are currently looking for a skilled and motivated ETL Operations Specialist to join our team. As an ETL Operations Specialist, you will play a crucial role in managing ETL processes, identifying...
-
Specialist, HR Operations
4 weeks ago
Pune, Maharashtra, Maharashtra, India Johnson Controls International Full timeWhat you will doJohnson Controls is seeking a highly motivated and experienced HR Operations Specialist. The HR Operations Specialist will play a critical role in supporting day-to-day HR operations and ensuring processing of transactions with high accuracy and attention to detail. Scope involves processing of Hiring, Reference Letters, Personal data...
-
Specialist, HR Operations
1 week ago
Pune, Maharashtra, Maharashtra, India Johnson Controls International Full timeWhat you will doJohnson Controls is seeking a highly motivated and experienced HR Operations Specialist. The HR Operations Specialist will play a critical role in supporting day-to-day HR operations and ensuring processing of transactions with high accuracy and attention to detail. Scope involves processing of Hiring, Reference Letters, Personal data...
-
Specialist, HR Operations
1 week ago
Pune, Maharashtra, Maharashtra, India Johnson Controls International Full timeJob DescriptionWhat you will doJohnson Controls is seeking a highly motivated and experienced HR Operations Specialist. The HR Operations Specialist will play a critical role in supporting day-to-day HR operations and ensuring processing of transactions with high accuracy and attention to detail. Scope involves processing of Hiring, Reference Letters,...
-
Operation Specialists, BPO Position
1 week ago
Pune, Maharashtra, India Fulcrum Digital Full timeJob DescriptionOperations Specialist - Business Services GroupLocation: Remote - Open to most locations in Continental USOverview:The Operations Specialist plays a key role in supporting Underwriting by handling critical data essential for risk pricing. This individual will engage in reviewing, analyzing, and preparing ratings for multiple lines of business,...
-
Operations Specialist
1 week ago
Pune, Maharashtra, India ReliaQuest Full timeWhy it's worth it: ReliaQuest is currently seeking an Operations Specialist to support our office in administrative tasks and projects related to prospects, customers, employees, and guests. We are looking for a passionate self-starter with a high quality experience and service minded attitude. This individual will ensure our brand is well represented...
-
ETL L2 Operations Specialist
1 week ago
Pune, Maharashtra, India Stratacent Full timeTitle/Position:ETL L2 Operations SpecialistJob Location:PuneExperience:8+ YearsEmployment Type:Full TimeShift Timings:Rotational ShiftJob Description:We are currently looking for a skilled and motivated ETL Operations Specialist to join our team. As an ETL Operations Specialist, you will play a crucial role in managing ETL processes, identifying workflows,...
-
Operational Risk Specialist
1 week ago
Pune, Maharashtra, India Poonawalla Fincorp Full timeJob Title: Risk and Control Self Assessments (RCSA) Specialist Company: Confidential Carry out Risk and Control Self Assessments (RCSA) for assigned Units to ensure compliance with processes and policies. Identify inherent and residual risks in processes using RCSA, discuss with stakeholders, and create action plans. Provide critical input on new...
-
Officer: Operations Support Specialist
1 week ago
Pune, Maharashtra, India 12542 Citicorp Services India Private Limited Full timeAre you ready for a comeback?If you are a woman looking to restart your career after a break, the "Citi India : Return to Work" Program brings you a unique opportunity designed to help you transition from a career break into a career within financial services here at Citi. You may have already worked in the finance sector, the tech sector or another industry...
-
customer service specialist
3 weeks ago
Pune, Maharashtra, India timesjobs Full timeJOB DESCRIPTIONCUSTOMER SERVICE SPECIALISTAt TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.Job OverviewTE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or...
-
customer service specialist
2 months ago
Pune, Maharashtra, India timesjobs Full timeJOB DESCRIPTIONCUSTOMER SERVICE SPECIALISTAt TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.Job OverviewTE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or...