Service Excellence Analyst
1 week ago
Company:
Job Area:
Operations Group, Operations Group > Business Process AnalysisGeneral Summary:
Qualcomm is a leading global provider of wireless technology and services. We are looking for a service excellence analyst who can perform the role of a process analyst with accounting capabilities to join our finance team and help us improve our business processes and financial performance.
The Service Excellence organization enables, support and enhance the GAOC (Global Accounting Operations Center, functional groups (e.g. Record to Report, Order to Cash, General Accounting, General Ledger, Accounts Payable and Cash) to be more efficient in execution and delivery.
Service Excellence is the enabler and driver of the process delivery by providing a structured approach with focus on continuous improvement, KPI and operational metric insights/reporting and knowledge management.
As a service excellence analyst, you will be responsible for analyzing, designing, and implementing business process improvements across various finance functions. You will work closely with finance managers, business partners, and external consultants to deliver high-quality solutions that meet the business needs and objectives. You will also support the accounting organization transformation by aligning the processes and systems with the new operating model.
Job Responsibilities:
Work with GAOC, Leadership, Satellite and Business Units to support and deliver processes with a focus on continuous improvement, KPI and operational metric insights and knowledge management. Support and enable process improvement, enhancement, and automation initiatives to improve business and operational efficiencies by providing process analysis expertise. Collaborate with the GAOC and business partners to foster and promote a culture of continuous process improvement. Develop content and provide training to educate GAOC, business partners and stakeholders on best and leading practices (e.g. process, automation tool) Work with internal and external stakeholders inside and outside of Service Excellence to plan, integrate and execute initiatives. Act as Project Manager as needed to ensure successful execution for GAOC initiatives. Build and maintain trusting relationships within GAOC and global Qualcomm as well as external contacts to gain insight, ideas, and connections. Help create a trusting, collaborative, respectful, and inclusive work environment. Solve problems and provide recommendations on how to resolve issues Support with ad-hoc projects and requests as necessary.Minimum Qualifications:
Bachelor's degree in accounting, finance, business administration, or related field. At least 8+ years of experience in process analysis, design, and implementation, preferably with a consulting firm. Strong knowledge of accounting principles, standards, and practices. Proficient in Oracle, SAP and other finance systems and applications. Advanced skills in Excel, Power BI, and other data analysis and visualization tools. Required certification in process improvement methodologies, such as Lean Six Sigma. Must have process knowledge in at least 2 of the following areas: record to report, order to cash, procure to pay, or payroll.Preferred Qualifications:
Excellent communication, presentation, and interpersonal skills. Ability to work independently and collaboratively in a fast-paced and dynamic environment. Attention to detail, accuracy, and quality. Project management certification is a plus.Minimum Qualifications:
• Bachelor's degree in Business, Engineering, Operations, or related field.
OR
Associate's degree in Business, Engineering, Operations, or related field and 2+ years of related business process analysis experience.
OR
High School Diploma or equivalent and 3+ years of related business process analysis experience.
Applicants : If you need an accommodation, during the application/hiring process, you may request an accommodation by sending email to
Although this role has some expected minor physical activity, this should not deter otherwise qualified applicants from applying. If you are an individual with a physical or mental disability and need an accommodation during the application/hiring process, please call Qualcomm's toll-free number found for assistance. Qualcomm will provide reasonable accommodations, upon request, to support individuals with disabilities as part of our ongoing efforts to create an accessible workplace.
Qualcomm is an equal opportunity employer and supports workforce diversity.
Qualcomm expects its employees to abide by all applicable policies and procedures, including but not limited to security and other requirements regarding protection of Company confidential information and other confidential and/or proprietary information, to the extent those requirements are permissible under applicable law.
To all Staffing and Recruiting Agencies :Our Careers Site is only for individuals seeking a job at Qualcomm. Staffing and recruiting agencies and individuals being represented by an agency are not authorized to use this site or to submit profiles, applications or resumes, and any such submissions will be considered unsolicited. Qualcomm does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to our jobs alias, Qualcomm employees or any other company location. Qualcomm is not responsible for any fees related to unsolicited resumes/applications.
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