IT Expert Service Analyst
4 weeks ago
Swiss Re is one of the world's leading providers of reinsurance, insurance and other forms of insurance-based risk transfer, working to make the world more resilient. We anticipate and manage a wide variety of risks, from natural catastrophes and climate change to cybercrime. We cover both Property & Casualty and Life & Health. Combining experience with creative thinking and cutting-edge expertise, we create new opportunities and solutions for our clients. This is possible thanks to the collaboration of more than 14,000 employees across the world.
Our success depends on our ability to build an inclusive culture encouraging fresh perspectives and innovative thinking. We embrace a workplace where everyone has equal opportunities to thrive and develop professionally regardless of their gender, race, ethnicity, gender identity and/or expression, sexual orientation, physical or mental ability, skillset, thought or other characteristics. In our inclusive and flexible environment everyone can bring their authentic selves to work.
About the team:Reinsurance Solutions is one of the three pillars within Swiss Re Reinsurance. The pillar aims to add value to clients' original business by providing solutions and services across the value chain. Service Delivery Management team is responsible for designing and managing processes for successful delivery and efficient operations of software products and services to customers. Effective Service Delivery Mgmt. enables companies to streamline their processes, optimize resource utilization and improve customer experiences.
About the role:To maintain ground-breaking propositions for our product services and support the next wave of innovation in service management strategy, we are looking for an expert in Service delivery to design and implement functional and cost-effective services around our products.
IT Expert Service analyst responsibilities include designing, implementing new processes for prioritized requirement and managing efficient operations. In this role, you should be highly analytical and passionate for problem-solving. If you have hands-on experience in building operating models for services in a product company, we'd like to meet you.
Your main responsibilities:- Communicate with stakeholders to understand their requirements.
- Design efficient process, IT systems to meet business and technology needs.
- Analyse and create functional specifications, coordinate with developers to build and implement tech solutions.
- Design integrations and implement solutions in compliance organisational governance.
- Gather feedback from end users and ensure professional service communication to clients and internal partners.
- Ensure service operational readiness amongst support teams, provide consultation and technical training.
- Address operational activities and proactively monitor for issues on production systems.
- Identify process improvements to fix gaps or gain efficiency and drive service automation.
- Keep abreast of technology trends and developments.
- A Bachelor/Master degree in an IT related field or equivalent.
- Overall 5+ years of experience including 2+ years in service management or operations of IT software products.
- Deep knowledge of software product operations, experience in implementing and supporting ITIL processes and methodologies.
- Strong analytical, problem solving and project management skills.
- Experience of managing multiple partners often with competing demands and deadlines.
- Proficient with MS tools, Excel, Visio and PowerPoint
- Excellent communication skills, highly committed, energetic, proficient, reliable.
- Customer oriented team member driven by results.
- Experience or working knowledge in one (or more) scripting languages and relational databases is a plus.
- Knowledge of Agile, SCRUM and software product management is an advantage.
About Swiss Re
Swiss Re is one of the world's leading providers of reinsurance, insurance and other forms of insurance-based risk transfer, working to make the world more resilient. We anticipate and manage a wide variety of risks, from natural catastrophes and climate change to cybercrime. We cover both Property & Casualty and Life & Health. Combining experience with creative thinking and cutting-edge expertise, we create new opportunities and solutions for our clients. This is possible thanks to the collaboration of more than 14,000 employees across the world.
Our success depends on our ability to build an inclusive culture encouraging fresh perspectives and innovative thinking. We embrace a workplace where everyone has equal opportunities to thrive and develop professionally regardless of their age, gender, race, ethnicity, gender identity and/or expression, sexual orientation, physical or mental ability, skillset, thought or other characteristics. In our inclusive and flexible environment everyone can bring their authentic selves to work and their passion for sustainability.
Keywords:
Reference Code: 128400
-
Business Analyst
4 weeks ago
Hyderabad, Telangana, India IT Full timeJob Title : Business Analyst Location : Hyderabad Experience : 5 -7 years Notice Period : ImmediateJob Summary : We are seeking a skilled and experienced Business Analyst to join our team. The Business Analyst will be responsible for analyzing business processes, identifying areas for improvement, and proposing innovative solutions to enhance efficiency and...
-
Business Analyst
2 months ago
Hyderabad, Telangana, India IT Full timeJob Title : Business Analyst Location : Hyderabad Experience : 5 -7 years Notice Period : ImmediateJob Summary : We are seeking a skilled and experienced Business Analyst to join our team. The Business Analyst will be responsible for analyzing business processes, identifying areas for improvement, and proposing innovative solutions to enhance efficiency and...
-
Business Analyst
2 weeks ago
Hyderabad, Telangana, India IT Full timeJob Title : Business Analyst Location : Hyderabad Experience : 5 -7 years Notice Period : ImmediateJob Summary : We are seeking a skilled and experienced Business Analyst to join our team. The Business Analyst will be responsible for analyzing business processes, identifying areas for improvement, and proposing innovative solutions to enhance efficiency and...
-
SOC Analyst
2 weeks ago
Hyderabad, Telangana, India Leading IT Company Full timeCrystal Solutions Ltd. is a leading International Recruitment Service provider for more than 30 years. We are hiring XSOAR / SIEM Admin - L2 for an IT Company in Hyderabad. Details of the requirement is as stated below. Designation: XSOAR Admin L2 Experience: 4 - 6 Yrs Location: Hyderabad Skills: SIEM (QRadar or Splunk), Palo Alto XSOAR, UEBA Admin Job...
-
Typescript Developer Backend
2 weeks ago
Hyderabad, Telangana, India Awign Expert Full timeJob DescriptionAbout Awign Expert:Awign Expert is an Enterprise focused platform that helps businesses Hire, Assess and Manage high skilled resources for Gig Based Projects. We provide our Experts a gateway to work for and build a freelance/consulting career with large scale Enterprises. We are a newly launched business division of Awign, which is one of the...
-
analyst - technical services
2 weeks ago
Hyderabad, Telangana, India Coforge Full timeJob Description "Must Have:Design and develop efficient data pipelines using Python and orchestrate workflows with Airflow, ensuring reliable data ingestion, transformation, and storage.Utilize Spark (Glue, EMR) for largescale data processing tasks, optimizing for performance and scalability.Implement and manage streaming data solutions with Kafka,...
-
Typescript Developer Backend
2 weeks ago
Hyderabad, Telangana, India Awign Expert Full timeAbout Awign Expert: Awign Expert is an Enterprise focused platform that helps businesses Hire, Assess and Manage high skilled resources for Gig Based Projects. We provide our Experts a gateway to work for and build a freelance/consulting career with large scale Enterprises. We are a newly launched business division of Awign, which is one of the pioneers and...
-
Technical Mgr and Architect, Expert Services
1 month ago
Hyderabad, Telangana, India ServiceNow Full timeCompany DescriptionAt ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for...
-
Technical Mgr and Architect, Expert Services
2 weeks ago
Hyderabad, Telangana, India ServiceNow Full timeCompany DescriptionAt ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for...
-
Technical Mgr and Architect, Expert Services
4 weeks ago
Hyderabad, Telangana, India ServiceNow Full timeCompany DescriptionAt ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for...
-
Service Excellence Analyst
2 weeks ago
Hyderabad, Telangana, India Qualcomm Full timeCompany: Qualcomm India Private Limited Job Area: Operations Group, Operations Group > Business Process Analysis General Summary: Qualcomm is a leading global provider of wireless technology and services. We are looking for a service excellence analyst who can perform the role of a process analyst with accounting capabilities to join our...
-
analyst - technical services
2 weeks ago
Hyderabad, Telangana, India Coforge Full timeJob Description"Must Have:Design and develop efficient data pipelines using Python and orchestrate workflows with Airflow, ensuring reliable data ingestion, transformation, and storage.Utilize Spark (Glue, EMR) for largescale data processing tasks, optimizing for performance and scalability.Implement and manage streaming data solutions with Kafka, managing...
-
HR Learning Analyst
2 weeks ago
Hyderabad, Telangana, India PepsiCo Full timeOverview The Learning Operations Team is a strategic partner across the global learning function for PepsiCo. We are responsible for providing learning leaders, sponsors and employees with insights and tools to enhance the learner experience. Based out of India, the Global HR Operations Learning Analyst will be work with subject matter experts in...
-
Guidewire Integration Developer
2 weeks ago
Hyderabad, Telangana, India Awign Expert Full timeJob DescriptionAbout Awign Expert: Awign Expert is an Enterprise focused platform that helps businesses Hire, Assess and Manage high skilled resources for Gig Based Projects. We provide our Experts a gateway to work for and build a freelance/consulting career with large scale Enterprises. We are a newly launched business division of Awign, which is one of...
-
Guidewire Integration Developer
2 weeks ago
Hyderabad, Telangana, India Awign Expert Full timeAbout Awign Expert: Awign Expert is an Enterprise focused platform that helps businesses Hire, Assess and Manage high skilled resources for Gig Based Projects. We provide our Experts a gateway to work for and build a freelance/consulting career with large scale Enterprises. We are a newly launched business division of Awign, which is one of the pioneers and...
-
Subject Matter Expert
2 weeks ago
Hyderabad, Telangana, India Doctorvi Full timeJob InformationThe Subject Matter Expert - SerialisationSalary: Max 6LPALocation : HyderabadNP: 15 to 20 DaysExp: 2+ YearsJob Description:This role is for a person in the trenches to support the Serialisation process.Consulting across business operations, providing mentorship, and contributing specialized knowledge.Act as the "go to" person within a...
-
Service Center Associate Analyst
2 days ago
Hyderabad, Telangana, India IFF Family of Companies Full timeReq Job DescriptionAre you passionate about service excellence? Would you love to work for a global organization that is doing better for people and planet? IFF is a global leader in food, beverage, health, biosciences, and sensorial experiences. We are now seeking a highly motivated and results driven individual to join our Procurement function as...
-
BI Analyst
2 weeks ago
Hyderabad, Telangana, India Bosch Group Full timeJob DescriptionBI Analyst with expert Power BI skills will be responsible for driving defined Power BI dashboards, data visualization reports, and data models. As the Power BI expert, this role will collaborate with stakeholders to define requirements, develop powerful data visualization/dashboards, and support Power BI dashboard training as needed.Essential...
-
Business Analyst
2 weeks ago
Hyderabad, Telangana, India Alter Domus Full timeBusiness AnalystLocation:Hyderabad, INWe are Alter Domus. Our name means "The Other House" and we're a world leading provider of integrated solutions for the alternative investment industry. We believe in being different. Here, you progress on merit, not who you know. You speak openly, whoever you're speaking to. And it's your freedom to decide which...
-
Customer Service Representative
2 weeks ago
Hyderabad, Telangana, India Base8 Inc Full timeCustomer Service Representative - Night ShiftRemoteWho We Are:Base8 provides technology and business consulting services to companies throughout the US and Canada. We like to work with businesses that are serious about scaling, risk management, and developing mature processes - ones that are looking for a modern, sophisticated, trustworthy, friendly,...