811-cec Officer-outbound-digital Banking Kotak

Job Title: Quality Auditor Job Category: Service Excellence Department/Group:Customer Experience CentreJob Code/ Req#: Location: Mumbai Travel Required: Yes Level/Salary Range: DM/AM Position Type: Full Time HR Contact: Date Posted:Job DescriptionRole and ResponsibilitiesConduct audits on an inbound, outbound, chat and other customer interaction channels in...

Video KYC Process Team Coach - **Digital Banking-811DepartmentRetail Liabilities | Digital BankingLocationMumbai, ThaneNumber of PositionsMultiplePosition Grade**M2**Job Role: - Directs, administers and controls the day to day operations and activities of process:- Provides leadership, support and guidance to team:- Ensures compliance to guidelines and...

**CEC Officer Inbound - Credit Cards Department Customer Experience Center Location Thane/Noida/Bangalore Reporting Relationship CEC Team Leader Inbound Position Grade Assistant Manager**Job Role To Attend the inbound calls of customers in Credit Cards and process the queries & requests to customer's satisfaction To identify and convert the opportunities...

Grade : M1/M2- Good communication skill- should be fluent in Hindi ,English and minimum one southern language. Should have good convincing skills Manage, handle & deliver the target assigned Maintain, and deliver high standards of sales & service Outbound Calling for POS and POS related products Sales and revenue through service and enhanced customers...

Job Role:Manage the K-VRM desk. Ensure all request received are actioned within TAT.Maintain & release K-VRM dashboard.Manage the VRM inbound helpline, both mapped & unmapped customers.Assist the team coach with OJT incase batch > 12 officers.To take customer escalations on calls taken by new officers.Ensure workstation and system IDs readiness.Adherence to...

Job Role: Video call customers to complete the Full KYC Verify the details submitted by the customer while opening the account and Documents submitted are matching Ensure VKYC is completed by the Right Party only Should maintain a good relationship with the customer throughout the KYC process. Crosssell other banking products. Give complete and correct...

Fresher Graduate Preferably 04 years with 6 months which should to be in customer service role Understanding of call center industry an advantage Excellent communication skills Verbal & Written Flexible to work 24/7 (For Females: 7AM till 8PM) including Sunday/holidays Flexible to get scattered 8 Week Offs in a month with 9 hours shift Good listening skills...

At Kotak Mahindra Bank, customer experience is at the forefront of everything we do on Digital Platform. To help us build & run _platform for Digital Applications _, we are now looking for an experienced Sr. DevOps Engineer . They will be responsible for deploying product updates, identifying production issues and implementing integrations that meet our...

**Title : Lead APM EngineerThe Company: World of Kotak product suite encompasses a powerful suite of cross banking assets, all-in-one stop banking services, securities, and investment banking; insights across a wide spectrum of the major financial and banking markets.Duties Build strong stakeholder relationships with the CoEs, Product owners and key business...

Company OverviewIndiaFilings is a leading online platform that simplifies business registration and tax filings for entrepreneurs. With a user base of over 15 lakh and 8 offices across India, we offer over 200 services digitally and are trusted partners of ICICI Bank, DBS Bank, and Kotak Mahindra Bank. Our iCFO Platform and LEDGERS Accounting Software make...

MIS Lead will be a part of the ITSM unit and will report to the Head of Change Manager in the IT Department of Kotak Mahindra Bank.Job Description for MIS Lead- Responsibilities: Data Management and Crunching for all the Incident / Change / Problem Management Silo within the Bank. Should manage inventory of Applications in the Bank and recertify on a...

Job Description:Position Summary:Job Competencies, Knowledge, Skills, Certifications:Project managementUnderstanding business needs and priorities to provide necessary solutions. Experience in problem solving and successfully executing tasks.Communication skillsBanking domain experience would be desirableMain Duties and Responsibilities Handle Audit queries...

Job RoleØ The role is to call customers who have provided negative feedback in the Net Promoter Score survey. Probe the customer to clarify the issues mentioned by them and record any new/other issues that the customer has. Should be able to classify the issues raised by customers into relevant themes (Request/ Query/ Complaint) and direct the issue to the...

Job Description:Confidential Kotak Mahindra Bank LimitedRole: Database Administrator (24x7)Reporting to: Head - Database adminRole & Responsibilities:Managing and monitoring of all the Oracle, Sybase, Ms-Sql, MySQL, Mongo and Db2 databases, Management of all SRs, PMRs and calls.Project initiation and execution as per business requirementData replication with...

**Job RoleØ To handle escalations at level 1 and ensure that the complaint gets resolved rather than getting further escalatedØ Seek advice and escalate the issue to relevant teamsØ Co-ordinate and follow up with support teams for resolution of customer complaintsØ To ensure that customers do not have to approach senior management for resolution of...

Job Title: ServiceNow DeveloperJob Description:As a ServiceNow Developer at Kotak Mahindra Bank Ltd, you will be responsible for developing and customizing solutions on the ServiceNow platform to meet the unique needs of our organization. This role will require expertise in ServiceNow development, a strong understanding of IT service management, and the...

Job Role: Periodic extraction and publishing of MIS/Reports/Dashboard/Info graphs and Dumps Ensure Data's are provided to the top management on time and make certain the accuracy of data Maintain Timely submission and circulation of Data to the stake holders of below mentioned data Ensure data are provided for compliance and Audits and RCSA and related...

Job ID- Department- Retail Liabilities HO & SUPPORT Location Mumbai Number of Positions 1 Reporting Relationship EVP Grade M4 / M5 Leading the Process Desk for the Nodal Office managing all process writing, SOP creation, review, updation of Customer Service and Grievance Redressal related items Single Point of Contact for Compliance, ORM, IAD and other...

Kotak Insurance Process. Domestic (Inbound/Outbound): Salary Inhand :21,000, ESIC & PF + Other Incentives: Working Days :6 days with Rotational week off: Working Hours :9:30 am to 6:30 pm: Transport :Pick up & Drop Services from Thane Station.Job Types: Full-time, Permanent, FresherSalary: ₹21,000.00 per monthBenefits: Provident FundSchedule: Day...

Business Function Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our...