Senior Business Development Manager

1 week ago


Mumbai, Maharashtra, India ISS Full time
Role:
Senior Business Development Manager

Location:
Mumbai, Pune & Bangalore

Qualification:
Any Graduate

Experience Required:
Minimum 10 yrs

Purpose:


The incumbent would be responsible for managing sales for assigned Region/Segment at ISS and would be strategically driving the sales team to achieve the targeted sales revenue and generate new businesses for ISS India.

Key Responsibilities:

  • Acquiring new clients through sales initiatives; mining and converting competitors' accounts
  • Responsible for developing existing account for ISS
  • Building and maintaining healthy business relations with all the clients and ensuring maximum customer satisfaction by achieving delivery and quality norms
  • Responsible for handling Corporate Accounts for Key clients of ISS
  • Responsible for churning competition accounts while negotiating wise commercial deal resulting into profitable means
  • Handling client escalations for resolving critical issues and ensuring continuous interaction with the customer to make sure that area of concern can be worked upon for improved service levels
  • Communicating the client's goals and representing the client's interests to the team
  • Ensuring the organization's goals and objectives are achieved by means of attracting new accounts and maintaining existing accounts emphasizing on relationship for long term
  • Identify & implement Systems & Processes aimed at improving Customer Service levels & Standards
  • Preparation of Presentation and Monthly MIS
  • Should have knowledge of client mapping, tender processing and coasting
  • Customer Retention & seeking improvement in procedures and services to create more efficient and cost effective operations
Desired Skills:

Functional Skills:

  • Good negotiation & presentation skills
  • Strong in lead management and followups
  • Strong network in the market
Generic Skills:

  • A demonstrated ability to work independently and make decisions based on existing policy/procedure
  • Ability to communicate effectively both verbally and by email
  • Highly organized, detail oriented and accurate
  • Ability to prioritize work, meet deadlines and targets
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