Customer Care Executive

2 weeks ago

Bhopal, Madhya Pradesh, India S&P Consulting Services Pvt Ltd Full time

Key Responsibilities:

Issue Resolution:

Identify, assess, and resolve customer issues and complaints in a timely manner, striving to achieve a high level of customer satisfaction.

Collaborate with other teams or departments, if required, to ensure prompt resolution of complex or escalated issues.

Product Knowledge:
Develop a comprehensive understanding of the company's products or services, including their features, benefits, and usage. Stay up to date with product updates and enhancements to provide accurate information to customers.

Documentation and Record-Keeping:
Maintain detailed and accurate records of customer interactions, inquiries, complaints, and resolutions in the company's CRM system. Use this information to generate reports and identify trends or areas for improvement.

Customer Retention:
Proactively engage with customers to build and nurture relationships, ensuring their loyalty and satisfaction. Identify opportunities for upselling or cross-selling products or services to customers based on their needs and preferences.

Feedback and Improvement:

Gather customer feedback, suggestions, and complaints, and communicate them to relevant teams within the organization to drive continuous improvement of products, services, and processes.

Collaborate with cross-functional teams to implement changes or enhancements based on customer insights.

Quality Assurance:
Adhere to defined customer service standards, protocols, and guidelines to ensure consistent and high-quality support. Participate in training programs to enhance product knowledge, customer service skills, and problem-solving abilities.

Skills and Qualifications:

  • Excellent verbal and written communication skills.
  • Strong customer service orientation and ability to empathize with customers.
  • Patience, attentiveness, and the ability to handle challenging customer interactions with professionalism.
  • Problemsolving and critical thinking abilities to address customer issues effectively.
  • Familiarity with CRM software and customer support tools is preferred.
  • Time management skills and ability to handle multiple customer inquiries simultaneously.
  • Basic technical knowledge to troubleshoot common customer issues.
  • Ability to work independently and as part of a team in a fastpaced environment.
  • Attention to detail and accuracy in documenting customer interactions.
  • Flexibility to work in shifts, including weekends or holidays, if required.

Salary:
₹5, ₹12,000.00 per month

Benefits:

  • Provident Fund

Schedule:

  • Day shift

Supplemental pay types:

  • Performance bonus

Application Question(s):

Experience:

  • Customer service (required)
  • Technical support (required)

Language:

  • Hindi (required)

Speak with the employer

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