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Customer Care Representative

3 months ago

Bhopal, Madhya Pradesh, India Auxost Marketers Full time

Responsibilities:

  • Problemsolving: Identify and resolve customer issues and complaints, using critical thinking skills and sound judgment. Investigate and analyze problems, and propose appropriate solutions to meet customer needs.
  • Order Management: Process customer orders, including order entry, order tracking, and order fulfillment. Coordinate with internal teams to ensure timely and accurate order processing and delivery.
  • Product Knowledge: Develop and maintain a deep understanding of the company's products and services, as well as industry trends and market competition. Provide product information and assistance to customers as needed.
  • Communication: Maintain clear and concise communication with customers, colleagues. Provide regular updates on customer inquiries, orders, and issues, and escalate complex cases to appropriate departments as needed.
  • Documentation: Accurately document customer interactions, inquiries, and resolutions. Maintain records of customer contacts, transactions, and feedback for reference and analysis.
  • Relationship Building: Build and maintain positive relationships with customers, ensuring repeat business and customer loyalty. Proactively engage with customers to identify their needs and provide personalized assistance to enhance their experience.
  • Training and Development: Stay updated on product knowledge, customer care policies, procedures, and best practices through ongoing training and development programs. Continuously improve skills and knowledge to deliver exceptional customer service.

Qualifications:

  • Good Verbal communication in English mandatory with decent accent.
  • 12th Pass minimum required.
  • Prior experience in customer service or related roles.
  • Excellent verbal and written communication skills.
  • Strong problemsolving skills and ability to handle difficult situations.
  • Ability to work independently and as part of a team.
  • Attention to detail and accuracy in data entry and documentation.
  • Ability to multitask and manage time effectively.
Salary - Depending upon credibility.
Must have experience in related field
Job Type - Full time (in office)
Address: 191, E-3, Arera Colony, Bhopal, Madhya Pradesh 462016
Contact

Job Types:
Full-time, Regular / Permanent

Salary:
₹8, ₹10,000.00 per month

Schedule:

  • Day shift

Ability to commute/relocate:

  • Bhopal,

Madhya Pradesh:
Reliably commute or planning to relocate before starting work (required)

Education:

  • Higher Secondary(12th Pass) (required)

Experience:

  • Customer service: 1 year (required)

Language:

  • English (required)

Work Location:
One location

Speak with the employer