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Reservation Executive
1 week ago
- Ensures accuracy in the prices offered in the quotations; makes sure correct rates are given according to corresponding rates as approved by the Key Account Managers
- Prepare invoices for all confirmed bookings according to the systems pricing
- Follow up on hotel confirmations, tours and excursions etc. rechecking the details once again before sending to Accounts Department for invoicing
- Amends, cancels bookings whenever requested and charges agents/clients according to hotel contract & cancellation policy
- Seeks opportunities to maximize on revenue; upsell to clients by offering higher room types, added tours & excursions
- Keeps up to date on various update of Hotel rates, special rates & promotions, ground handling service charges etc.
- Monitors all bookings for individual clients and ensure that payment is received prior to cancellation deadline.
Skills Required:
- Experience in a clientfocused, travel services environment
- Strong organizational and communication skills (verbal and written)
- Able to work independently, manage multiple tasks and changing priorities.
- Courteous, professional telephone manner.
- Able to maintain work volume and quality consistent with peers.
Benefits:
- Internet reimbursement
- Provident Fund
Schedule:
- Day shift
Supplemental pay types:
- Yearly bonus
Language:
- English (required)
Speak with the employer
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