![SAADAA Sustainable Designs And Technologies Pvt. Ltd](https://media.trabajo.org/img/noimg.jpg)
Client Service Representative
1 week ago
About SAADAA
A direct-to-consumer digital-first brand, our vision is to advocate the सादा / SAADAA way of living.
We believe in Integrity, Work Ethics & Drive > Talent
Our mission is simple:
make it easy to be more conscious with innovative products in reusable packaging that are convenient, effective, and affordable
Less, but better | #RAHO SAADAA, #PEHNO SAADAA
" TOP 1% D2C brand in India and we have grown from 0 to ₹ 25 Crore in less than 1000 days while being bootstrapped and profitable "
If you are a doer, entrepreneurial, and hungry to learn - look at our openings below and apply.
Job Location - Jaipur, Rajasthan
Job description
As a Customer Support Representative, your job is to help sales prospects become active users of your products and support current customers regarding their queries.
Responsibility:
- Verification of customer's orders with its purchased product and address with pin code
- Identify customer needs and help customers use specific features
- Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
- Update our internal databases with information about technical issues and valuable discussions with customers
- Monitor customer complaints on social media and reach out to provide assistance
- Share feature requests and effective workarounds with team members
- Follow up with customers to ensure their technical issues are resolved
- Gather customer feedback and share it with our Product, Sales, and Marketing teams
Skills:
- Customer Service Experience is an added advantage.
- Exceptional communication skills
English & Hindi are a must, any extra language is a bonus - Result Driven, Quick learner.
- Comfortable with technology
- Sound knowledge of MS Office and advanced Excel is an added advantage
- Troubleshooting customers' issues and providing timely resolution.
- Excellent interpersonal skills.
Salary:
Up to ₹25,000.00 per month
Benefits:
- Provident Fund
Schedule:
- Day shift
Ability to commute/relocate:
- Jaipur, Rajasthan: Reliably commute or planning to relocate before starting work (required)
Application Question(s):
- What are your salary expectations? (INR/Month)
- What was your last drawn salary? (INR/Month)
- Are you an immediate joiner?
Experience:
- Customer relationship management: 1 year (required)
Language:
- English (required)
Shift availability:
- Day Shift (required)
Work Location:
In person
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