manager
2 weeks ago
Job Title:
L- ThousandEyes
Job Summary:
As a Level 3 engineer, he will play a key role in the design, implementation, and maintenance of our network monitoring and performance management systems, with a focus on utilizing ThousandEyes.
This position involves advanced troubleshooting, optimization, and collaboration with cross-functional teams to ensure the availability, reliability, and performance of application and Network monitoringResponsibilities:
ThousandEyes Implementation:
Design, deploy, and configure ThousandEyes monitoring solutions to provide end-to-end visibility into the organization's network infrastructure.
Customize ThousandEyes tests, dashboards, and alerts to align with specific performance and availability objectives.
Network Monitoring:
Establish and maintain comprehensive monitoring of network paths, internet circuits, and critical applications using ThousandEyes.
Develop and implement alerting strategies to proactively identify and address potential network issues.
Incident Response:
Lead Level 3 support for incident resolution, providing expert troubleshooting and analysis to resolve complex network-related issues promptly.
Collaborate with Level 1 and Level 2 support teams to ensure timely incident response and resolution.
Performance Optimization:
Analyze ThousandEyes metrics and reports to identify opportunities for network optimization and efficiency improvements.
Implement enhancements to improve overall network performance, latency, and packet loss.
Documentation:
Maintain documentation for ThousandEyes configurations, monitoring policies, and incident resolution procedures.
Provide training and knowledge transfer to junior team members and other IT stakeholders.
Collaboration:
Work closely with cross-functional teams, including system administrators, security engineers, and application developers, to address monitoring needs and enhance overall network reliability.
Vendor Management:
Collaborate with ThousandEyes vendors to stay abreast of updates, patches, and new features, ensuring the organization's monitoring system remains current and secure.
Qualifications:
Bachelor's degree in related area .
Proven experience with a focus on implementing and managing ThousandEyes monitoring solutions.
In-depth knowledge of application monitoring and architecture
In-depth knowledge of network protocols, routing, and switching technologies.
Strong scripting skills (Python, Bash) for customization and automation within the ThousandEyes environment.
Excellent troubleshooting and problem-solving skills related to network performance issues.
Familiarity with cloud platforms (AWS, Azure, or GCP) and experience with Internet Service Providers (ISPs) is a plus.
Relevant certifications (ThousandEyes Certified Professional, Cisco CCNP, etc.) are advantageous.
(1.) To participate in product standards and regulations compliance internal auditsorreviews of the assigned product and make necessary modifications as required; and, also participate in accredited external Compliance test audits for each of the identified product's target market (2.) To independently identify and implement product standards and regulatory requirements (with the cross functional product development teams) in compliance to target marketorcountry's product compliance regulations (3.) To lead the product design discussions pertaining to standards compliance (pre-design and post-implementation phase of the product) with cross functional development teams to ensure that all product global standards and product regulatory compliances are incorporated and strictly adhered to (4.) To audit the assigned product's technical documents validating product regulatory compliance as per the ma
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