Manager CRM

1 week ago


Bengaluru, Karnataka, India Standard Chartered Bank Full time

Role Responsibilities

Conduct portfolio analytics and deep dives as required by country/regional/Group Retail Credit. Develop credit strategies across the customer lifecycle of Origination, Portfolio Management and Collections. Create insights for Retail Risk by studying portfolio trends, performing necessary analytics such as segmentation, profiling, cut-off setting, stress testing, sensitivity analyses Timely identification of shifts in portfolio risk profile and re-aligning risk-measurement tools for effectiveness and continuously enhance data-driven credit decisions Provide analytical support to various Risk Reviews, perform ad-hoc analytical requests to support policy changes Participate in selective strategic initiatives to build and enhance Group's in-house analytics capabilities

Strategy

Conduct portfolio analytics and deep dives as required by country/regional/Group Retail Credit. Develop credit strategies across the customer lifecycle of Origination, Portfolio Management and Collections.

Business

Create insights for Retail Risk by studying portfolio trends, performing necessary analytics such as segmentation, profiling, cut-off setting, stress testing, sensitivity analyses Participate in selective strategic initiatives to build and enhance Group's in-house analytics capabilities Provide analytical support to various Risk Reviews, perform ad-hoc analytical requests to support policy changes

Processes

Timely identification of shifts in portfolio risk profile and re-aligning risk-measurement tools for effectiveness and continuously enhance data-driven credit decisions

Risk Management

Understanding of basic concepts of retail credit risk policies & frameworks. Quick Learning of bank specific policies & guidelines around risk management.

Governance

Awareness and understanding of the Bank specific policies around governance for data & related information & strict adherence to the same

Regulatory & Business Conduct

Display exemplary conduct and live by the Group's Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders

Head – CRM Analytics Head – CRM Secured, Unsecured Global Head – Credit Risk Management (Retail) Country Credit Head, Country CRM Head Regional Credit Officers/CROs

Other Responsibilities

Embed Here for good and Group's brand and values in SCMAC CRM Analytics; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats)

Our Ideal Candidate

Advanced degree (preferably Masters) in a Quantitative Discipline ( Math, Stat, Eco, Engineering, Finance, MBA) 2-6 years desired relevant work experience

Role Specific Technical Competencies

Analytics experience SAS, SQL Communication Skills Office tools (Excel/ PowerPoint) Project Management Skills P&L forecasting & Understanding data structure Analytical Tools (Python, R, SAS Eminer, Knowledge Studio) Predictive Modelling, Machine Learning Financial Services products, in particular Retail Banking
  • Manager CRM

    1 week ago


    Bengaluru, Karnataka, India Novo Nordisk AS Full time

    Department – Customer Engagement Are you ready to take on a leadership role in managing CRM operations and leveraging CRM & Data Science capabilities? Do you have experience in driving customer engagement platforms and data management strategies? If so, we have an exciting opportunity for you to join our team as a Manager CRM & Data Science. Read on...

  • Manager CRM

    1 week ago


    Bengaluru, Karnataka, India Novo Nordisk Full time

    Department –Customer EngagementAre you ready to take on a leadership role in managing CRM operations and leveraging CRM & Data Science capabilities? Do you have experience in driving customer engagement platforms and data management strategies? If so, we have an exciting opportunity for you to join our team as a Manager CRM & Data Science. Read on to learn...

  • Manager CRM

    1 week ago


    Bengaluru, Karnataka, India Novo Nordisk Full time

    Department – Customer Engagement Are you ready to take on a leadership role in managing CRM operations and leveraging CRM & Data Science capabilities? Do you have experience in driving customer engagement platforms and data management strategies? If so, we have an exciting opportunity for you to join our team as a Manager CRM & Data Science. Read on to...

  • Manager CRM

    1 week ago


    Bengaluru, Karnataka, India Standard Chartered Bank Full time

    Role ResponsibilitiesConduct portfolio analytics and deep dives as required by country/regional/Group Retail Credit. Develop credit strategies across the customer lifecycle of Origination, Portfolio Management and Collections.Create insights for Retail Risk by studying portfolio trends, performing necessary analytics such as segmentation, profiling, cut-off...

  • Manager-Infor CRM

    1 week ago


    Bengaluru, Karnataka, India Shahi Exports Pvt Ltd Full time

    Shahi Exports Pvt Ltd, ( established in 1974 by Mrs. Sarla Ahuja, has grown to become India's Largest exporter of ready-made garments. We are working with the world's biggest brands. Having 65 fully integrated garment manufacturing plants, we are employing over 125,000 people. Position: Manager - CRM Experience: 7-13 Years Location: Arekere, Bengaluru...


  • Bengaluru, Karnataka, India Koch Global Services Full time

    Your Job The CRM Delivery Manager will be a part of a global team creating innovative solutions as well as improving existing solutions for Koch Industries. Koch Industries is a privately held global organization with over 120,000 employees around the world, with subsidiaries involved in manufacturing, trading, and investments. Koch Global Solutions...

  • CRM Architect

    1 week ago


    Bengaluru, Karnataka, India Covalensedigital Full time

    Skills/CertificationsJob DescriptionTo support CDS global and regional CRM/CX initiatives. The team will be involved in delivering, operating and supporting the existing CRM implementations and all future projects and services.The CRM Technical Architect is responsible for the overall design and governance of multiple CRM/CX specific to the following...

  • CRM Executive

    1 week ago


    Bengaluru, Karnataka, India BLive Full time

    Company Overview: B:Live is a dynamic and innovative Multiband Electric Vehicle platform startup with offices in Bangalore and Goa. Committed to shaping the future of sustainable mobility. Job Summary: As a CRM executive, you will be responsible for managing and optimizing our HubSpot CRM platform to enhance customer engagement, drive marketing campaigns,...

  • Crm Executive

    1 week ago


    Bengaluru, Karnataka, India BLive Full time

    Company Overview: B: Live is a dynamic and innovative Multiband Electric Vehicle platform startup with offices in Bangalore and Goa.Committed to shaping the future of sustainable mobility.Job Summary: As a CRM executive, you will be responsible for managing and optimizing our Hub Spot CRM platform to enhance customer engagement, drive marketing campaigns,...

  • CRM Architect

    1 week ago


    Bengaluru, Karnataka, India Covalensedigital Full time

    Skills/Certifications Job Description To support CDS global and regional CRM/CX initiatives. The team will be involved in delivering, operating and supporting the existing CRM implementations and all future projects and services. The CRM Technical Architect is responsible for the overall design and governance of multiple CRM/CX specific to the...

  • CRM Manager

    1 week ago


    Bengaluru, Karnataka, India AppsForBharat Full time

    About SriMandir:Sri Mandir is helping millions of devotees to connect with their religion and temples from anywhere. Sri Mandir app was founded by alumni of IIT Bombay and IIT Delhi in December 2020. In a short time, it became India's largest devotional App for Hindu Devotees with more than 2 Crore App installs. Sri Mandir has operations at major pilgrim...

  • CRM Administrator

    1 week ago


    Bengaluru, Karnataka, India Education Divisional Full time

    The Experience Education (EE) division is part of the Travelopia Group, a KKR owned company, and is a market leading provider of educational travel - working primarily with schools, colleges, and universities, we deliver a wide range of experiences for their students: from ski and adventure breaks to international travel supporting core curriculum topics,...

  • CRM Specialist

    1 week ago


    Bengaluru, Karnataka, India 6thStreet Full time

    About us6THSTREET.COM ( is One of the largest omnichannel fashion & lifestyle destinations in the GCC Home to 1200+ international brands. The fashion-savvy destination offers collections from over 150 international fashion brands such as Dune London, ALDO, Naturalizer, Nine West, Charles & Keith, New Balance, Crocs, Birkenstock, Skechers, Levi's,...

  • Manager - CRM

    1 week ago


    Bengaluru, Karnataka, India Prestige Group Full time

    Job Description To ensure timely collection of booking form sales and payment follow-up as per schedule in the booking form clients. To ensure documentation and processing of agreements are done as per the committed time line. Bi-monthly demands to be sent to customers / bankers. Follow up on outstanding payment. Handling customer queries, addressing...

  • Crm Specialist

    1 week ago


    Bengaluru, Karnataka, India 6thStreet Full time

    About us6 THSTREET.COM (https://en-) is One of the largest omnichannel fashion & lifestyle destinations in the GCC Home to 1200+ international brands.The fashion-savvy destination offers collections from over 150 international fashion brands such as Dune London, ALDO, Naturalizer, Nine West, Charles & Keith, New Balance, Crocs, Birkenstock, Skechers, Levi's,...

  • CRM Executive

    1 week ago


    Bengaluru, Karnataka, India CLASSIC FLOORING AND INTERIOR PVT LTD Full time

    We are looking CRM Executive Bangalore Koramangala Location Excellent communication and interpersonal skills Strong problemsolving and negotiation abilities Good knowledge of (CRM) software Build and maintain strong relationships with new and existing customers Understand customer needs and recommend appropriate products/services Ensure excellent customer...

  • Oracle CRM

    1 week ago


    Bengaluru, Karnataka, India Blue Ocean Ventures Full time

    Work from office/Hybrid work modeLocation-Pujanahalli Village, Taluk, Devanahalli, Bengaluru, Karnataka 562110Only Immediate joiners or Notice period of 15 days maxMax CTC -21 LPA 10+ years of indepth experience in Oracle CRM, Service Contracts, Knowledge/experience of Finance and SCM modules Work Experience in at least Three end to end implementation of...

  • Zoho CRM Expert

    1 week ago


    Bengaluru, Karnataka, India Lifetime Health Plus Care Pvt Ltd Full time

    Job Title: Zoho CRM Expert - Lifetime HealthJob Description:Lifetime Health is seeking a talented and experienced Zoho CRM Expert to join our team and lead the establishment of our Zoho CRM system from scratch. As the Zoho CRM Expert, you will play a pivotal role in designing, implementing, and optimizing our CRM platform to streamline our business...

  • CRM assitant

    1 week ago


    Bengaluru, Karnataka, India Snaphunt Full time

    The Offer Opportunity within a company with a solid track record of performance Fantastic work culture A role that offers a breadth of learning opportunities The Job You will be responsible for : Handling inbound calls and emails in a professional manner. Resolving customer inquiries and requests and ensuring strong customer satisfaction. Working with...

  • CRM Executive

    1 week ago


    Bengaluru, Karnataka, India ESTEEM GROUP Full time

    Position - CRM ExecutiveExperience - 4 + years of working in the CRM division.Key Points - should have good communication skills and be proficient in maintaining charts, and following up on payments.Basic Responsibilities Meet and greet clients and visitors. Prepare agreements of sale, sale deeds, allotments letter, demand letters, thank you letters, etc....