Manager - CRM

2 weeks ago


Bengaluru, Karnataka, India Prestige Group Full time

Job Description

To ensure timely collection of booking form sales and payment follow-up as per schedule in the booking form clients. To ensure documentation and processing of agreements are done as per the committed time line. Bi-monthly demands to be sent to customers / bankers. Follow up on outstanding payment. Handling customer queries, addressing and timely resolution of escalations. To Liaison with departments like Projects, Sales, PPMS, Legal and Accounts. Interact with financial institutions for providing documentation. Facilitate customers for registration and other legal related documentation. Intimation letter of readiness of unit for possession to be sent to customers. Pre-deliver Inspections before handover and possession of units to the customers and issue of car parking allotments. To manage Litigation and legal compliances along with the legal division. Maintaining and updating records of Customer interactions. Maintain customer files with relevant documents and ensure periodic filing. Track and prepare reports on collections. Ensures that customers receive the quickest service possible. Ensure timely and proper response to customers by Executives reporting. Collect feedback from customers and evaluate and make recommendation with regard to improvement of service and look into area that need improvement. To carry out all other responsibilities assigned by your reporting manager

CRM - Katha

Tracking Katha Documents. Interacting with Customers via calls and mails for Katha Related queries and Escalations. Co-ordinating with Liasioning team. Collection of Katha Documents. Handing over of Katha Documents to customers. Interacting to BBMP and Panchayat office on Adhoc basis for Katha related matters. Maintaining MIS for Katha . Additional tasks based on business requirements.
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