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Guest Relation Executive
2 weeks ago
JOB DESCRIPTION - GUEST RELATION EXECUITVE
- Assist the Guest Relations Manager in ensuring maximum satisfaction for patients and visitors during their stay
- Visit all inpatients during their hospitalization
- Handle outpatients' enquiries and complaints
- Particularly take care of VIP patients at OPD
- Managing patients' experiences
- Greeting and checking in patients as they arrive
- Ensuring patients have a pleasant experience
- Arranging reservations
- Provide information about various departments and promote services
- Anticipate patients needs and build rapport with them
- Offer assistance with certain tasks
- Address customer complaints and escalate to Guest Relations Managerwhen needed
- Record information in the logbook daily
- Ensure compliance with health and quality standards
JOB SPECIFICATIONS - GUEST RELATION EXECUTIVE
- MSW/MHA
- Proven experience as a Guest Relations Executive
- Familiarity with hospitality industry standards
- Proficiency in English; knowledge of additional languages is a plus
- Computer literacy
- A customeroriented and professional attitude
- An outgoing personality
- Outstanding communication abilities
- Excellent organizational and timemanagement skills
Schedule:
- Rotational shift
Expected Start Date: 10/04/2023
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