Key Accounts Manager Customer Success

2 weeks ago


Chennai, Tamil Nadu, India POORNATHA Full time
  • Keyresponsibilities Including but not limited to
o Onboard newcustomers
o Follow up onrenewals
o Encourage upsells andcrosssells
o Build relationships between customers and the supportteam
  • Developtrust relationships with a portfolio of majorclients.
  • Acquirea thorough understanding of key customer needs andrequirements.
  • Expandthe relationships with existing customers by continuously proposingsolutions that meet theirobjectives.
  • Ensurethe correct products and services are delivered to customers in atimelymanner.
  • Serveas the link of communication between key customers and internalteams (Keeping the clientposted)
  • Resolveany issues and problems faced by customers and deal with complaintsto maintaintrust.
  • Prepareregular reports of progress and forecasts to internal and externalstakeholders using key accountmetrics.
  • Networkingand handling Senior Executives in Corporates (CxOs DirectorsEtc.)


Requirements
  • 0to 2 years of experience.
  • CustomerFirstMindset.
  • RelationshipManagement and ManagingExpectations.
  • Excellentverbal and written communicationskills.
  • Researchand presentationskills.


1. 0 to 2 years of experience. 2.Customer-First Mindset.3.Relationship Management and Managing Expectations. 4.Excellentverbal and written communication skills. 5. Research andpresentation skills. Profile Summary: You love talking to differentstakeholders (internal and external) to manage and exceed clientexpectations. You go above and beyond to ensure customer delightand always push for excellence.

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