Key Accounts Manager Customer Success
2 weeks ago
- Keyresponsibilities Including but not limited to
o Follow up onrenewals
o Encourage upsells andcrosssells
o Build relationships between customers and the supportteam
- Developtrust relationships with a portfolio of majorclients.
- Acquirea thorough understanding of key customer needs andrequirements.
- Expandthe relationships with existing customers by continuously proposingsolutions that meet theirobjectives.
- Ensurethe correct products and services are delivered to customers in atimelymanner.
- Serveas the link of communication between key customers and internalteams (Keeping the clientposted)
- Resolveany issues and problems faced by customers and deal with complaintsto maintaintrust.
- Prepareregular reports of progress and forecasts to internal and externalstakeholders using key accountmetrics.
- Networkingand handling Senior Executives in Corporates (CxOs DirectorsEtc.)
Requirements
- 0to 2 years of experience.
- CustomerFirstMindset.
- RelationshipManagement and ManagingExpectations.
- Excellentverbal and written communicationskills.
- Researchand presentationskills.
1. 0 to 2 years of experience. 2.Customer-First Mindset.3.Relationship Management and Managing Expectations. 4.Excellentverbal and written communication skills. 5. Research andpresentation skills. Profile Summary: You love talking to differentstakeholders (internal and external) to manage and exceed clientexpectations. You go above and beyond to ensure customer delightand always push for excellence.
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