Customer Experiance Manager
1 week ago
Job Description:
Responsibilities
- Acting as a bridge between the Managing Director, Sales, and Project Teams to ensure customers receive what they are promised andexperience seamless service.
- Utilizing relationship marketing expertise to support customers in transitioning from sales prospects to product users.
- Unifying the sales and success teams to gain a high-level view of the customer lifecycle.
- Focusing on customer loyalty and cultivating long-term client relationships.
- Proactively resolving problems by identifying and addressing customer pain points before they escalate.
- Monitoring customer satisfaction closely and offering solutions preemptively.
- Promoting the brand and products by keeping clients updated on industry technology and developments, identifying upsell opportunities, andpositioning expansion opportunities.
- Ensuring smooth product adoption by customers.
- Managing long-term customer relationships to sustain continuous satisfaction and value.
- Maintaining regular communication with customers to develop an open line of communication.
Attributes Expected:
- Strong organizational and presentation skills.
- Proficiency in relationship building.
- Preferred industry knowledge but not essential.
- Leadership skills to progressively expand and manage the team efficiently.
- Ability to listen to customers calmly and maintain composure.
- Excellent analytical skills using Microsoft Excel and preferably Power BI.
Qualifications and Experience:
- Post-graduation in Marketing/Public Relations or Graduation in Engineering.
- Minimum of three years of experience in Customer Success.
- Excellent communication and presentation skills.
- Multilingual capabilities.
-
Manager - Customer Experience
1 week ago
Bengaluru, Karnataka, India Flipkart Full timeManager - Customer ExperienceRESPONSIBILITIES: Driving the Net Promoter Score (NPS) for Customer Experience initiatives for the zone. Responsible for onfield execution of crossfunctional, customer, and seller experience projects enhancing C-NPS Manage and develop Customer experience initiatives, executing strategies for the entire customer and seller...
-
Customer Experience Manager
1 week ago
Bengaluru, Karnataka, India White Force Full timeJob Description: VELAN IT is a Security System Integration focussed company with large global and domestic clients. Aligning with the growth of the organisation, the company is now looking for an energetic and enthusiastic CUSTOMER EXPERIENCE MANAGER to strengthen the leadership team and to seal any gap between the organisation and the customers.CEM will...
-
Customer Experiance Manager
1 week ago
Bengaluru, Karnataka, India White Force Outsourcing Pvt Ltd Full timeResponsibilitiesActing as a bridgebetween the Managing Director Sales and Project Teams to ensurecustomers receive what they are promised andexperienceseamless service.Utilizing relationship marketing expe"CEM,CUSTOMER EXPERIANCE MANAGER,CRM,customer relationshipmanager"
-
Customer Experience Manager
1 week ago
Bengaluru, Karnataka, India White Force Outsourcing Pvt Ltd Full timeVELAN IT is a Security System Integrationfocussed company with large global and domestic clients. Aligningwith the growth of the organisation the company is now looking foran energetic and enthusiastic CUSTOMER EXPERIENCE MANAGER tostrengthen the "Microsoft Excel,Teams"
-
Customer Experience
1 week ago
Bengaluru, Karnataka, India Microsoft Full timeOverview Microsoft is a company where passionate innovators come to collaborate, envision what can be and take their careers to levels they cannot achieve anywhere else. This is a world of more possibilities, more innovation, more openness, and the sky is the limit thinking a cloud-enabled world. Client and Partner Experience Manager(CPE Manager) is the...
-
Customer Experience
1 week ago
Bengaluru, Karnataka, India Lenovo Full timeDescription and Requirements Lenovo Experience Group (LXG) This is highly visible role, and the individual will be reporting directly to the Director of Consulting & Operations, acting as CX subject lead and resource for the broader Lenovo CX Community. Responsibilities will span across the Lenovo Customer Experience (CX) team and will provide...
-
Customer Experience Manager I
1 week ago
Bengaluru, Karnataka, India Rubrik Full timeJob Summary Customer Experience Manager I Location: Bangalore, India Shift:EST (5:30 P.M IST- 2:30 A.M IST) Job Description The Customer Experience Manager is a key role within the Customer Support Organization. This role will be responsible for managing specific account(s) experience through strong relationship building and technical knowledge. Works...
-
Customer Experience Manager II
1 week ago
Bengaluru, Karnataka, India Salesforce Full timeAll JobsBack To All JobsCustomer Experience Manager IIFull TimeJob Code: G-24382Gurugram, Haryana, India + 1 more1 positionExpires on 30/06/2024Required Experience- 3 YearsSkillsCustomer Support,Communication,Linux+ 2 moreJob Description:Responsibilities:1.Project Management: Lead and oversee the implementation of robotic automation projects from initiation...
-
Customer Experience
1 week ago
Bengaluru, Karnataka, India Bosch Group Full timeCompany Description Bosch Global Software Technologies Private Limited** is a 100% owned subsidiary of Robert Bosch GmbH, one of the world's leading global supplier of technology and services, offering end-to-end Engineering, IT and Business Solutions. With over 22,700 associates, it's the largest software development center of Bosch, outside Germany,...
-
Customer Experience Specialist
3 days ago
Bengaluru, Karnataka, India Arrow Electronics Full timePosition:Customer Experience SpecialistJob Description:What You will Be DoingRespond to customer inquiries via phone, email, and chat in a timely and professional manner.Load orders into the system accurately and efficiently.Handle day-to-day sales activities, sales support, and customer service tasks for specified customers and assigned accounts.Maintain...
-
Customer Experience Advocate
1 week ago
Bengaluru, Karnataka, India Tala Full timeAbout TalaTala is a global technology company building the world's most accessible financial services. With more than $350 million raised from visionary investors, we are serving millions of customers around the world who have been overlooked by traditional financial institutions - and our plan is to serve millions more, and have been named by the_Fortune...
-
Customer Experience Specialist
1 week ago
Bengaluru, Karnataka, India TourHero Full timeBe our Customer Experience Hero TourHero is a social travel platform that enables anyone to meet like-minded individuals through unforgettable journeys, bringing us closer as humans, one journey at a time . We're building an online marketplace to help plan unique epic adventures that enables travellers to meet other like-minded new people during their...
-
Customer Experience Architect
4 weeks ago
Bengaluru, Karnataka, India Adobe Full timeOur CompanyChanging the world through digital experiences is what Adobe's all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences We're passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact...
-
Customer Experience Architect
1 month ago
Bengaluru, Karnataka, India Adobe Full timeOur CompanyChanging the world through digital experiences is what Adobe's all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences We're passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact...
-
Executive - Customer Experience
1 week ago
Bengaluru, Karnataka, India Varthana Full timePublished on24-Apr-2024BranchHead OfficeQualificationsGraduateExperience0 Years - 0 Months To 2 Years - 0 MonthsContactAbhishek Key Requirement for the PositionMinimum Education Qualification: Graduation0 - 2 years of experience in Telecalling in the Banking / NBFC industryUnderstanding the local market is mandatoryKnowledge of the basics of MS Excel is...
-
Customer Experience Executive
1 week ago
Bengaluru, Karnataka, India Easyship Full timeEasyship is revolutionizing logistics for eCommerce. With our all-in-one cloud based shipping software, businesses of all shapes and sizes have the tools needed to scale globally. At Easyship we believe in accelerating borderless commerce. We're proud that a diversity of small business owners, crowdfunding campaigns, and global brands trust Easyship as their...
-
Customer Experience Champion
1 week ago
Bengaluru, Karnataka, India Mistay Full timeJob Information:Industry HospitalityWork Experience 01 yearCity BangaloreState/Province KarnatakaCountry IndiaZip/Postal CodeKey responsibilities:2.Work on booking management: coordinating with the hotels to ensure every booking is well recorded to ensure a smooth experience for the customers- 3.Provide support services: providing support in other functions...
-
Customer Experience Executive
1 week ago
Bengaluru, Karnataka, India Equiniti Full timeManagement LevelCustomer Experience ExecutiveTeam : CEC - US Reports to: Team LeaderRoleTo support shareholders with account queries, buying and selling shares following established procedures and service standards with proper guidance.Business FunctionThe EQ India Operations team collaborates closely with EQ Group functions in the UK, US, and Amsterdam,...
-
Devops/Customer Experience Engineer
1 week ago
Bengaluru, Karnataka, India Harness Full timeJob Title: Technical Engineer Company: Harness Represent Harness' suite of products and perform deep troubleshooting to quickly resolve customer issues. Provide suggestions for improvements and enhancements for product and development teams. About the Role: Handle Tier 1-3 product support issues and aim for minimal developer involvement. Manage...
-
Devops/Customer Experience Engineer
1 week ago
Bengaluru, Karnataka, India Harness Full timePosition SummaryWe're looking for a highly technical engineer for our Customer Experience organisation who can elegantly simplify complex technical topics. You will represent Harness' suite of products and execute deep troubleshooting to drive resolution to customer issues as quickly as possible. Provide insightful suggestions for improvements and...