Customer Experience Champion

1 week ago


Bengaluru, Karnataka, India Mistay Full time

Job Information:

Industry

  • HospitalityWork Experience
  • 01 yearCity
  • BangaloreState/Province
  • KarnatakaCountry
  • IndiaZip/Postal Code

Key responsibilities:

  • 2.

Work on booking management:

coordinating with the hotels to ensure every booking is well recorded to ensure a smooth experience for the customers- 3.


Provide support services:

providing support in other functions as per the need, such as onboarding the partner hotels to the MiStay platform, providing research & analysis support to product, marketing, business development & other teams as required to drive growth- 4.


Conduct market studies:

studying the hotel supply landscape of the respective cities as per territory, mapping with the existing partner network, and setting the plan/roadmap with the timeline as per priority for new partnerships- 5.

Work on new hotel partnerships: reaching out to new hotels, pitching the concept of MiStay and partnership proposal, doing the contracting, onboarding hotels at the MiStay platform along with managing and communicating with hotels in order to ensure price competitiveness and maximize bookings.


Requirements:

  • 1. Excellent communication skills with a strong ability to empathize with people
  • Passion for operations and customer/client management
  • Can start immediately
4. 0-1 years of experience required

  • Fluency in Hindi and English

Benefits:

  • Health insurance


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