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Customer Success Manager

3 months ago

Bengaluru, Karnataka, India Enterprise Bot Full time

Enterprise Bot is a rapidly expandingconversational AI technology scaleup company that has beenproviding advanced automation solutions to large companiesworldwide since 2017. Our cuttingedge technology is trusted bywellknown companies such as SIX Group (Swiss Stock Exchange) SWICAGenerali and others to enhance customer contact automate processesand drive revenue growth. Our global team comprises over 50 highlyskilled professionals from diversebackgrounds.

Fostering a truly open andprogressive company culture with stateoftheart engineeringsolutions working at Enterprise Bot is a refreshing mix of purposechallenge andfun.

Tasks

Ready to be thesuperhero our clients need As a Customer Success Manager at ourconversational AI company you wont just be managing accounts; youllbe guiding our clients through a journey of discoveryimplementation and success with our AI solutions. With yourtechsavvy exceptional communication skills and a keen ability tobuild relationships youll become an indispensable ally ensuringthat every client achieves their version of success with ourproducts.

KeyMissions:

  • OnboardingNavigator: Lead the way for new clients ensuring they are smoothlyintegrated into our world of AI/SaaS solutions and setting them upfor success.
  • Engagement Conductor: Keep therhythm of client engagement upbeat and proactive. Understand theirgoals and tune our solutions to play the perfectharmony.
  • Relationship Architect: Build strongenduring relationships with clients laying the foundations fortrust success and mutual growth.
  • AdoptionCatalyst: Fuel the adoption and effective use of our productsproviding insights training and support to unlock fullvalue.
  • Feedback Loop Coordinator: Channelclient feedback into actionable insights helping to refine ourofferings and drive continuousimprovement.
  • Growth Scout: Work closely withsales to spot opportunities for renewals and upselling paving newpaths for client and company growth.
  • ClientChampion: Be the voice of the customer within our team advocatingfor their needs and ensuring we remain a customercentricorganization.
Requirements
  • Bachelorsdegree in business administration Computer Science or related magicfield.
  • 35 years of experience in customersuccess or similar roles ideally within the AI/SaaSarena.
  • Exceptional communication andpresentation skills capable of breaking down complex concepts intosuperhero simplicity.
  • Analytical mindset ableto navigate through data with the precision of adetective.
  • Proven multitasking skills managingmultiple client relationships with ease andeffectiveness.
  • A customerfirst attitudepassionate about delivering value and exceedingexpectations.
  • Team spirit thriving incollaboration with other departments and contributing to a dynamicworkenvironment.
Benefits
  • Aculture comprised of diverse global teams who have a passion forcollaboration and client service.
  • A competitivesalary and scope for furtheradvancement
  • Stateoftheart engineering solutionsworking at Enterprise Bot is a refreshing mix of purpose challengeand fun

If youre passionate abouttechnology love helping clients succeed and are eager to be part ofa dynamic innovative team your quest starts here. Join us inempowering businesses with cuttingedge AI solutions and make alasting impact. Lets transform customer success storiestogether

Apply now and be the hero of ourclients success stories