Senior Pension Administrator
1 week ago
Are you passionate about delivering excellence in pension administration? Do you thrive in a collaborative team environment? If so, we want you to join our team.
As a Senior Pension Administrator, you will play a vital role in our administration team, where you'll handle both member and client queries related to defined benefit pension schemes.
Here's what you'll be doing:
Key Responsibilitie
s:
Excellence:
Perform routine and recurring plan administration tasks for defined benefit pension schemes, such as benefit calculations and payment processing, with guidance from our UK -based team members.
Continuously identify areas for improvement in client/member services and communicate suggestions to the Senior Administrator/Team Leader.Handle queries and requests using standard letters and procedural references.
Recognize and escalate potential issues and complaints according to established procedures.
Maintain accuracy in manual calculations and monitor workflow to meet service level objectives.
Prioritize and manage your workload effectively, maintaining a schedule of objectives.
Embody and uphold our company valu
es
People:
Support the wider team with complex projects when needed.
Take ownership of your professional development, identifying and addressing learning needs with the Administration Coordinator.
Understand your role within the team dynamics and provide support during peak workloads and colleague absences.
Update and maintain your skills matrix.
Clients:
Provide efficient, professional service to meet client/member needs and enhance the iEnergizer brand.
Develop a deep understanding of our clients' pension schemes.
Cultivate and nurture strong client relationships.
Serve as a point of reference for standard automated cases.
Handle all communications within defined quality and service standa
rds
Qualifications:
Graduate degreeRequirements:
Ability to work with a high level of accuracy.
Perform well under pressure and meet targets.
Strong interpersonal skills, including written and verbal communication.
Customer and quality-focused mindset.
Proficiency in computer skills.3-7 years of relevant experi
ence.
Join us at iEnergizer and be part of a team dedicated to delivering excellence in pension administration. Apply now to make a meaningful i
mpact
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