Voip Engineer
2 weeks ago
Good Day
Warm greetings from CSS Corp, Chennai
Below is the Job Description for your reference,
Domain:
Telecom VOIP Platform
Location:
Chennai
Shifts: 24x7 ( US Shift )
Skills Required:
Good Knowledge of protocols like OSI Layers, DHCP, DNS, TCP/IP, VOIP, UDP, SIP, RTP, SRTP, Web RTC.
Intermediate understanding of switching, OSI Model, MAC Addressing, Subnetting, TCP, Ping/Traceroute, telnet, Routing.
Basic to intermediate understanding of QOS settings, NAT, firewall, T1, ISDN, Linux, SBC.
Exposure and understanding of video conferencing, IM, Voicemail, DID, carriers, knowledge of VOIP and SIP.
Knowledge of UCaa S, CPaa S platform, cloud, Contact center, Integrations like MS teams, and analysis tools like Wireshark, etc.
Familiar with Salesforce Service Cloud or similar CRM systems, KB systems, and Customer portals for case management.Common Job description:
1) Work/Troubleshoot all inbound interactions (Chat, email, Call) from customers.
2) Timely handoff (escalation) of cases that require technical assistance to NOC etc.
3) Manage his backlog efficiently, with a focus on customer satisfaction and first call resolution.
4) Other team player activities like contributing to KB, notifying/discuss on any process improvement or best practices, Sharing/upgrading tech, and product expertise
Movate (formerly known as CSS Corp) is a global customer experience and technology consulting services provider, disrupting the industry with a unique intersection of industry-leading proprietary solutions, resilient operations, and innovative business engagement models.
It has emerged as a compelling alternative to the traditional IT and support service providers with its premium service offerings and differentiated value propositions that solve clients' critical business problems proactively.
The company is a digital transformation partner of choice for its clients, which include the world's top innovators across industries, from mid-market players to large enterprises.
Its diverse team of over 11,700 customer-centric thinkers, collaborators, and co-creators across 20 global locations, is passionate about helping clients succeed through intelligent automation-led outcomes.
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