Communications and Network Engineer

1 week ago


Chennai, Tamil Nadu, India CBTS Full time

Job Purpose:

This position is responsible for dedicated customer service and technical support for CBTS business products consumed by a strategic Enterprise customer including but not limited to Broadworks, WebEx, Microsoft Teams, Meraki, VeloCloud, and PDUs as well as collaboration with CBTS AWS and CBTS Patching Engineers.

This operational position requires Engineering to speak directly to customer resources and CBTS resources via an inbound call center as well as during critical outage bridges about a wide variety of technical issues/requests.

This position will also act as an escalation point for Level I and Level II engineers on a variety of issues/requests.

Responsibilities will include providing the necessary support in order to resolve the customer's issues, to fulfill requests, and to handle or oversee scheduled maintenance events in a manner that meets or exceeds agreed upon Service Level Agreements (OLAs/SLAs) with internal/external teams and stakeholders.


Essential FunctionsProvide technical support for voice and data business products provided by CBTS including but not limited to incident management, task management, change management, and proactive platform stability monitoring (40%)Document work updates in a company-provided ticketing system until resolution is complete and ticket is resolved (20%)Provide recommendations to be considered in developing the Technology roadmap.

(10%)Collaborate closely with Enterprise Architects, Security, and IT staff to drive company objectives (10%)Create Documents and Presentations (10%)Serve as the Escalation Manager for internal and external stakeholders including facilitation of and/or participation in declared P1s/Major Incidents (5%)Collaborate with the assigned Service Delivery Manager, internal stakeholders, and vendors to fulfill any RCA/RFO requests.

(5%)Other duties as assigned

Education· Four years of College resulting in a Bachelor's Degree or equivalent

Certifications, Accreditations, LicensesITIL Foundations Certification RequiredNet+ Required – CCENT PreferredCisco CCNA Certification RequiredCisco CCNP or vendor specific Professional Level RequiredCisco CMNA Certification RequiredJunos JNCIA PreferredVeloCloud SDWAN Troubleshooting Certification RequiredWebEx and Microsoft Teams experience RequiredSIP School Certification SSCA PreferredSecurity Certifications a plusF5 Certification a plus

Experience7+ years of experience in a Service Desk and/or Technical Support environment7+ years of experience in VoIP and Network Engineering in a Managed Service Provider or similar workspace

Special Knowledge, Skills, and AbilitiesExperience in Data Center and Enterprise Routing and Switching is required.
Ability to troubleshoot large enterprise networksExperience supporting network security devices (IPS/IDS, Firewalls, Load balancers) and Encryption devices.
Proven experience working with Network Management and Analysis tools.

Experience with providing technical input on the VoIP and Networking needs of all software and hardware used in the customers environment.

Experience with network topology modeling analysis.
Experience working with VoIP NetworkingExperience working with Cloud Networking.
Experience with Cisco Broadworks, Cisco Meraki, VMware, Palo Alto, SASE, and any other SDWAN vendor.
Experience with Azure, AWS and/or GCP a plus.

Excellent written and oral communication skillsAbility to think technically then translate into clear verbal and written communication for technical and non-technical audiences.

Ability to provide the client with guidance and vision about their solutions.

Excellent customer service and conflict resolution skillsSolid understanding of Information Technology and computing systemsSolid networking fundamentalsFamiliar with Microsoft applications such as Windows operating system, Office applications, Outlook, and SharePointFamiliar with ServiceNow Management SystemDemonstrated a desire for self-directed education regarding IP, Networking, and VOIP technologies.

Ability to help others while meeting individual performance goalsAbility to work remotely.

Interested candidates share your resume @

Work Experience:2 to 9 years

Job Location :
Chennai

Shift time :
Rotational shift

Candidates with short notice or immediate joiners preferred. Interested candidates share your resume @

Thanks,GeethaSenior Technical

  • Chennai, Tamil Nadu, India CBTS Full time

    Job Purpose:This position is responsible for dedicated customer service and technical support for CBTS business products consumed by a strategic Enterprise customer including but not limited to Broadworks, Web Ex, Microsoft Teams, Meraki, Velo Cloud, and PDUs as well as collaboration with CBTS AWS and CBTS Patching Engineers.This operational position...

  • L2 Network Engineer

    2 weeks ago


    Chennai, Tamil Nadu, India WomenTech Network Full time

    Who We AreAt Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.The RolePerform...

  • L2 Network Engineer

    2 weeks ago


    Chennai, Tamil Nadu, India WomenTech Network Full time

    Who We AreAt Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.The RoleYour...

  • Test Engineer III

    1 week ago


    Chennai, Tamil Nadu, India Fujitsu Network Communications, Inc. Full time

    About Fujitsu Network Communications, Inc Fujitsu Network Communications, Inc., is a trusted partner to a broad spectrum of customers across all industries, enabling them to realize the maximum value from their communications networks. We are a market-leading U.S.-based manufacturer of network equipment and a top U.S. patent holder in optical networking....

  • Community Manager

    2 weeks ago


    Chennai, Tamil Nadu, India Seed Transformation Network Full time

    Chennai, Tamil Nadu - Full Time (Consultant) Seed Transformation Network is seeking a full-time consultant for the position of Community Manager to manage and grow the Seed Transformation Network (STN). Seed Transformation Network is a network of all past participants of our year-long Seed Transformation Program designed exclusively for CEOs/Founders of SMEs...

  • Network Engineer

    2 weeks ago


    Chennai, Tamil Nadu, India Sanmina Full time

    Job Description Network Engineer 3 Requirements: 5+ years relevant experience in a large enterprise environment Strong hands-on experience with networking platforms Must have excellent knowledge of routing, switching, firewall and VPN concepts Must have a strong working knowledge of common WAN and LAN implementations Must have...


  • Chennai, Tamil Nadu, India Planners and Engineer Full time

    Requirement for Auto cad those have knownledge in Pre DCR ONLINE DRAWINGWORKING DRAWING & CMDA APPROVAL DRAWING & LAYOUT BASED COMBINED DRAWING. Should have excellent communication skills Ability to work independently with little supervision as well as the ability to work within a team. Excellent multitasking skills Selfmotivated with strong team spirit...

  • Network Engineer

    4 weeks ago


    Chennai, Tamil Nadu, India iTUX Full time

    We are seeking a skilled Network Engineer with 5 to 8 years of experience to join our IT infrastructure team. The ideal candidate will have a strong background in network design, implementation, and maintenance, along with expertise in networking technologies and protocols. This role requires a proactive approach to problem-solving, excellent communication...

  • Network Engineer

    4 weeks ago


    Chennai, Tamil Nadu, India iTUX Full time

    We are seeking a skilled Network Engineer with 5 to 8 years of experience to join our IT infrastructure team. The ideal candidate will have a strong background in network design, implementation, and maintenance, along with expertise in networking technologies and protocols. This role requires a proactive approach to problem-solving, excellent communication...

  • Network Engineer

    1 week ago


    Chennai, Tamil Nadu, India iTUX Full time

    We are seeking a skilled Network Engineer with 5 to 8 years of experience to join our IT infrastructure team. The ideal candidate will have a strong background in network design, implementation, and maintenance, along with expertise in networking technologies and protocols. This role requires a proactive approach to problem-solving, excellent communication...

  • Network Engineer

    2 weeks ago


    Chennai, Tamil Nadu, India Movate Full time

    Company: Networking Solutions Inc.Job Title: Junior Network EngineerLocation: Chennai, IndiaLevel: Level 1 EngineerShift: Flexibility required to work in US time zoneAbout the Role: As a Junior Network Engineer, you will be responsible for diagnosing and troubleshooting Level 1 issues reported by customers to ensure their satisfaction.Troubleshoot product,...


  • Chennai, Tamil Nadu, India Film-hook Mediaapps Pvt Ltd Full time

    Company DescriptionWe build the enthusiastic with user friendly, Apps and Website for the entire Media Related Industries based into a Digital Platform. Where any user-profiles and get connected to elsewhere Industry. We make you to easy for better tomorrow.Role DescriptionThis is a full-time remote role for a Network Software Engineer. The Network Software...

  • Network Engineer

    1 week ago


    Chennai, Tamil Nadu, India Ford Motor Company Full time

    Identity Service Engine and Wireless Network EngineerPrimary Skills Required:Knowledge of Cisco ISE appliancesFamiliar with Cisco ISE architecture and design principalsKnowledge of Cisco Catalyst Center and ISE integrationFamiliarity with the information security concepts of Authentication, Authorization, and Accounting (AAA)Basic knowledge of networking and...

  • Network Engineer

    4 weeks ago


    Chennai, Tamil Nadu, India Ford Motor Company Full time

    Identity Service Engine and Wireless Network EngineerPosition Duties: Design and implement Security Policies using Cisco Identity Service Engine (ISE) appliance for enterprise network Stage new appliances and perform code upgrades and OS patching Troubleshoot access issues across enterprise over wireless and wired network using ISE Integrate ISE with...

  • Network Engineer

    1 week ago


    Chennai, Tamil Nadu, India Ford Motor Company Full time

    Identity Service Engine and Wireless Network Engineer Primary Skills Required: Knowledge of Cisco ISE appliances Familiar with Cisco ISE architecture and design principals Knowledge of Cisco Catalyst Center and ISE integration Familiarity with the information security concepts of Authentication, Authorization, and Accounting (AAA) Basic knowledge...

  • Network Engineer

    2 weeks ago


    Chennai, Tamil Nadu, India Scalene works Full time

    Designation: Engineer – Networking Role: L1 Engineer Location: Chennai (Ambit IT Park) Shifts: Flexible to work in Night Shifts Job Responsibility: Ø Troubleshoot/Diagnose all Level 1 issues from the customers and driving satisfactory resolution of the issues. Ø Troubleshoot Product, Codes and Configuration issues Ø Ensure consistent customer...

  • Network Engineer L2

    1 week ago


    Chennai, Tamil Nadu, India CBTS Full time

    Qualifications: •Technical experience in Data Center and Enterprise Routing and Switching is required. •In-depth knowledge of implementing and supporting multi-vendor complex Routing and Switching infrastructure. •Ability to troubleshoot large enterprise networks. •Ability to explain technical concepts, give clients guidance and vision about the...

  • RF Network Engineer

    1 week ago


    Chennai, Tamil Nadu, India Trilliant Full time

    Description : The RF Network Engineer's primary responsibility is the design, deployment, and optimization of RF Communication Networks throughout the India and APAC Region. Working within a project team both locally and abroad, the RF Network engineer will coordinate and execute design and deployment activities including RF network design, in-field site...


  • Chennai, Tamil Nadu, India GLOBALXPERTS TECHNOLOGY PRIVATE LIMITED Full time

    Job Title : Senior Network Engineer Experience : 10+ years Location : Chennai/Gurugram Shifts : 8 AM to 5 PM EST Notice Period : immediate joiners preferred Roles and responsibilities : Excellent communication and interpersonal skills with the ability to effectively interact with stakeholders at all levels. Provide expert-level support for Cisco devices,...

  • Network Engineer

    1 week ago


    Chennai, Tamil Nadu, India Aetram Group of Companies Full time

    Job Description: Network EngineerWe are seeking a highly skilled and experienced Network Engineer to oversee our technology operations and infrastructure. The ideal candidate will have a strong background in IT management, with a deep understanding of the unique challenges and requirements within the stock broking industry in India. The IT Manager will be...