Core Ms Specialis

2 weeks ago

India NOKIA Full time

Family Description


Customer Services (CS) covers customer service in different areas such as technical support, account support, operations, maintenance, network design / deployment / integration / transformation, and education.

Generates revenue and the increase of customer satisfaction through planning, designing, deploying, integrating, optimising, operating, and maintaining phases.

Subfamily Description
Care (CAR) comprises the support of customers (in line with contractual service agreements) and internal Nokia stakeholders in pre
- and post-sales activities with technical and non-technical topics, including first level contact with customers for software and hardware incidents or requests. Ensures readiness of service delivery and covers the provision of recommendations to product houses on design for serviceability aspects. Contains escalation of key issues to appropriate functions.

**Job Description
Fault management/configuration of Core, PACO network.

**Job Responsibilities & Competencies

  • Fault management/configuration of Core, PACO network
  • Working experience on 5G core is preferred.
  • Bridge handling technique, Bridge ethics & good communication skills.
  • Fault management/configuration VoLTE network,SDM,Cloud or legacy switches.
  • Hands on troubleshooting experience within VoLTE network.
  • Knowledge of CBIS and CBAM is preferable.
  • Knowledge of generic ETSI NFVI & MANO architectures.
  • Trouble Ticket handling
  • Customer Issue handling
  • Able to engage customers on technical front and contain escalations on ground level
  • Coordinating with GDC, Care, Planning and Customer, knowledge of raising trouble ticket process, emergency handling mechanism, regular updates to customers
  • Exposure to 4G VOLTE & LTE network with call flow and protocols used.
  • Ensure to Acknowledge and close TT within SLA/OLA
  • Prepare, implement and verify the configuration and integration of a Node / system
  • Coordinating with care team for handling resolved cases
  • Interfacing with other Technical Teams
  • Troubleshooting Diameter signaling and protocol stack
  • Policy configuration and quota management.
  • Operation and maintenance of nodes like SDM, SPS charging, DRA, SP-GW, PCRF and DSR/DRA nodes
  • Working on GSM MAP, SMPP, SIP, Diameter, SS7 and SIGTRAN (SCTP, M2PA, M3UA), SCCP, TCAP, ISUP, SNMP and HTTP
  • Proxy configuration and routing.
  • Knowledge of IP Routing and forwarding ( BGP, ISIS, OSFP etc).
  • O&M and troubleshooting of CBIS and CBAM. Bridge handling, Bridge ethics with Very good communication skills.
**Qualifications
BE Electronics and Telecommunication or equivalent

Impact
Impact is short-term and usually departmental/project in scope. Accountable for quality, accuracy and efficiency of own and/or team achievements. Actions and errors can have program, project, functional impact.

Scope & Contribution

Individual Contributor:
Performs and/or coordinates day-to-day activities to meet departmental/project objectives. Carries out root/cause analysis in more complex problems. Can develop and implement recommendations.

Managerial/Supervisory:
Direct supervisory responsibilities for people. Typically first level (and lowest level) of solid line management. Carries out variety of complex activities according to plan within broader area of responsibility, analyses problems. Decision-making typically according to established solutions.

Innovation
Accepts responsibility for and demonstrates support for delegated decisions. Requires minimum supervision. Uses non standard approaches to resolving issues. Suggests improvements and seeks opportunities for innovation. Demonstrates initiative & adaptability to changing business environments. Is willing to take on new roles or jobs appropriate to skill set in different environments and/or locations.

Communication
Works to influence others to accept job function's view/practices and agree/accept new concepts, practices, and approaches. Requires ability to communicate with functional leadership regarding team & technical matters. May conduct briefings with senior leaders within the job function. May at times be required to negotiate regarding operational issues.
Has cross-cultural knowledge and global mindset

Knowledge & Experience


Management experience / Achieved advanced skills and knowledge within a specific professional discipline involving the integration of theory and principles with organisational practices and precedents.

Typically requires 4-6 years relevant experience and/or a graduate equivalent (or higher) degree.

Come create the technology that helps the world act together
Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks.

Your career here will have a positive impact on people's lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.

We challenge ourselves to create an inclusive way of working where we are open

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