Network Engineer Level 2

2 weeks ago

Cochin, Kerala, India Brennan IT India Private Limited Full time
Network Engineer Level 2

Purpose of RoleTo provide 2nd level technical support to Brennan Voice and Data clients, Brennan IT engineers and staff. To coordinate, collaborate and escalate incidents within established timelines with Level 3 engineers, Carriers and Suppliers. To ensure all contracted levels of performance are achieved and SLA's as agreed are met. Will be responsible to continuously improve the Efficiency and Excellence of Service Delivery as measured by Client Satisfaction ratings.

Key ResponsibilitiesYour activities and duties may include but not limited to:

Troubleshoot complex customer network issues (LAN & WAN) and provide corrective actions to restore the customer servicesTroubleshoot and resolve complex WAN issues in coordination with carriers & suppliersAct as technical escalation point of contact for Level 1 engineers and all other internal and external issues in regards to Brennan Voice and Data servicesResponsible for improving performance for the customer network, devices and servicesResponsible for cross functional coordination to resolve internal and customer related issuesMaintaining internal and customer communication during the ticket resolutionEscalating issues to next level as per define proceduresResponsible for documentation of customer network and updating internal knowledge databaseExecute project tasks, including but not limited to gathering customer technical requirement, configuring router, switches, firewalls and other associated network devices if any.

Creation of MOP/SOP and responsible for change managementAssist is creation of Root Cause analysis (RCA)Adherence and compliance to the defined processes and tasks assignedTraining and Mentoring Level 1 network engineers and other staff as necessaryKey CompetenciesCandidate Must have Skills – MPLS, BGP, Routing, Switching, QoS, IPSEC, Firewall (any Vendor).Essential7 to 10 yrs.

of experience in technical network support role preferably in Managed Services or Telecom provider environment.
Strong industry based technical aptitude (e.g.

TCP/IP and Application layer protocols)Good troubleshooting experience on multiple networking platforms and technologies (Cisco, Huawei, Juniper, Fortinet etc.)Good knowledge and troubleshooting experience on DSL, ISDN, Ethernet, IP, 3G/4G and networking protocols (eg.

SNMP, DHCP, DNS, HSRP, Routing protocols like EIGRP, OSPF, BGP etc.

and switching protocols like VLAN, Trunking, Dot1x, VTP, STP etc.)Good knowledge on GRE, IPSEC VPN's, SSL VPN's, NAT/PATGood knowledge/hands-on on MPLS, QOS, Service Provider Routing (advanced BGP) and other advanced network technologies.

Hands on SDWAN, DMVPN, Fortinet ADVPN will be an added advantage.
Good knowledge on network security (Cisco ASA, Juniper Netscreen, Sophos, Fortinet) and wireless technology (Cisco Meraki) etc.
Good knowledge on network monitoring tools like Nagios, Cacti, Manage Engine, etc.
Good verbal and written communication skillsPassion and focus for customer serviceExcellent problem solving and analytical skillsProven ability to work within and across teamsGood coordination skills and ability for multi-taskingCapability to build and maintain relationships with customers and staffAbility to learn new technologiesA "do whatever it takes" attitude and proactive approachKnowledge on ITSM tools and processesExperience in supporting international clientsWilling to work in shiftsDesirableExperience in working with managed services or telecommunication providerITIL Service Management Foundation accreditationKnowledge on Voice technology (VOIP protocols, PBX etc)Key QualificationsEssentialBachelor's Degree Or relevant experience & proficiencyCCNA Must be Valid and also CCNP in Routing & Switching (Atleast 1 Paper Must be completed)DesirableBachelor's Degree in Engineering (Electronics or Telecommunications)CCIE (Written) or equivalent in Routing & Switching or Security

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