AVP Operations Planning 1 1

1 week ago

India SMBC Group Full time
Analyze operational procedures & processes and suggest improvement opportunities. The responsibility involves thorough understanding of bank's policies, procedures, internal controls framework and staff level authorities. Work closely with Operations and Technology teams to understand / evaluate / coordinate / support the requirements related to system enhancement / changes. Incumbent. The job requires understanding of operation of bank's core banking systems and various technology platforms. Liaison with departments (mainly Operations) and coordinate Process Improvement projects to improve quality of operations. Identify / Report / Share operational issues and come up with preventive measures / good practices. Requires understanding of quality management tools and techniques. Proactively analyze and assess impact of new regulatory guidelines on operations and work / coordinate with relevant departments to implement consequent changes. Centrally Coordinate/ Handle audit related preparation, follow up items with relevant departments including RBI Audit, Internal audit or any other audits. Monitoring and tracking of audit documents/data submissions, management response drafts, and compliance/closure of observations raised by audit etc. within due dates. Drafting and publishing Standard Operating procedures / Procedure Manuals, tracking, and disseminating revisions in Policy, procedure manuals time to time. Analyze deviations / exceptions on the laid down policies and procedures and arranging for approval from concerned governance teams. Centrally coordinate annual review of procedures and exceptions and ensure completion of the activity within prescribed timelines. Disseminate updates on procedures and conduct briefing / training sessions from time to time. Conducting periodic process analysis / reviews in-order to check & augment process maturity and efficiency. Identify re-engineering opportunities as an outcome of process reviews, conduct cost-benefit analysis of projects for selection and prioritization. Support Business Process Re-engineering (BPR) projects and KAIZEN activities for continuous improvement. As Project Coordinator, handle project schedule, project deliverables and project timelines. Drive strategic initiatives & facilitate other projects initiated within units, monitor, and provide extended support on the pilot / go-live implementations of new projects Analyse and evaluate the requirements related to system change / enhancement requests from units and coordinate / guide relevant departments to set priorities. Maintaining repository of the projects logged with the development team and tracking the same. Publishing timely status on projects / initiatives to management members.

Knowledge, Skills, Experience and Qualifications

Basic knowledge of banking regulations, banking products & services, banking operations & related procedures, Working knowledge of Quality Management tools and techniques, Fair degree of understanding of organizational aspects like Governance, Risk Management, Internal Controls, Operational Efficiency, Procedural / Process Review, Process Re-engineering / Improvements, Project Management, Audit Coordination, etc. Ability to think logically and constructively, Ability to communicate freely, effectively, and efficiently at all levels, Good analytical, conceptual and communication / language (writing) skills, Proactive and Inquisitive approach, Team player with hands-on skills of MS Office suite; especially MS Excel and MS PowerPoint. Minimum 12 years of experience in Operations / Quality Management / Process Management / Project Management or similar function; preferably with a Bank or Financial Institution. Graduate (B.Com / BBA / BMS / others), Post Graduate (PGDM / MBA) in Finance / Operations / General management / other specialization.

Special Skills Required

Exposure of coordinating / handling / managing Operations & Technology projects. Drafting of Process Manuals, Technology Change requests, BRD, etc. Knowledge of Quality Management tools and techniques. Innovative; Ability to think out of the box.

Certifications:

Certification in Six Sigma / Lean / Kaizen / etc. (not mandatory but preferred) Certification in Project Management (not mandatory but preferred) Certification in Risk Management (not mandatory but preferred)

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