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Inbound Sales Executive

3 months ago


Andheri East, Maharashtra, India MindMauji pvt ltd Full time

Handle incoming calls in a prompt and professional manner, addressing customer inquiries, resolving issues, and providing appropriate solutions:


  • Make outbound calls to follow up with customers, gather information, and conduct surveys or market research as and when required:
-
Provide accurate and up-to-date information about products, services, and company policies to customers:


  • Maintain a thorough understanding of product knowledge and stay updated with any changes or updates:
-
Identify and escalate complex issues or complaints to the appropriate department or supervisor for resolution:


  • Document all customer interactions, including details of inquiries, complaints, or comments, accurately and comprehensively in the CRM system:
-
Meet or exceed individual and team targets, such as call handling time, customer satisfaction scores etc:


  • Collaborate with team members and supervisors to continuously improve processes and enhance the overall customer experience:
-
Adhere to company policies, procedures, and quality standards to ensure consistency and efficiency in service delivery:


  • Stay updated with industry trends and best practices in customer service and call center operations

Pay:
₹30,000.00 per month

Benefits:

  • Health insurance
  • Provident Fund

Shift:

  • Day shift
  • Rotational shift

Travel requirement:

  • No travel

Experience:

  • Outbound voice: 2 years (required)

Work Location:
In person

Speak with the employer